---
title: "Can't apply a discount or fee directly to a counter sale (POS) invoice"
slug: "what-is-the-compatibility-of-discounts-and-fees-with-pos-invoices-in-servicetita"
tags: ["Area - Accounting", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T02:17:49Z
published: 2026-10-15T02:17:49Z
canonical: "help.servicetitan.com/what-is-the-compatibility-of-discounts-and-fees-with-pos-invoices-in-servicetita"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't apply a discount or fee directly to a counter sale (POS) invoice

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A36Z&se=2026-11-09T12%3A21%3A36Z&sr=c&sp=r&sig=GvBmlG2XIFdYL%2Fg56nDduzpHX7OTUvTrg99sc4JL6s0%3D) Troubleshooting **Role:** Administrator · Office Admin · Accountant · Bookkeeper**Area:** Counter Sales · Point of Sale (POS) · Pricebook · All versions

## **What you're seeing**

You're building a counter sale (POS) invoice and want to take money off with a discount, or add a fee. There's no option to apply a discount or fee directly. The standard discount option doesn't work on a counter sale invoice.

## **Why this happens**

**Reason**

**A counter sale (POS) invoice doesn't support discounts or fees directly.** Discount tasks (the standard discount option) don't apply to it. To adjust the total, you add a pricebook service item instead.

## **Before you start**

**Add the discount or fee before you collect payment.** You can't edit a paid counter sale invoice.

> [!WARNING]
> **Caution:** Do not use this workaround to add a credit card surcharge or convenience fee. Fintech guidance is that discount and fee items are not compliant for card surcharging. Instead, increase prices and offer a cash discount.

## **How to fix it**

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### **Add a discount or fee as** **a pricebook** **service item**

1. Go to the **Pricebook**.
2. Create a service item priced to match the adjustment: a **negative** price for a discount, or a **positive** price for a fee.
3. Add the item to a pricebook category that's assigned to the POS location, so it can be added to counter sale invoices.
4. Add the item to the counter sale invoice.

> [!NOTE]
> **✓ Done ·** The item appears as a line on the counter sale invoice and adjusts the total.

> [!NOTE]
> **Note:** A negative-price discount item behaves differently from membership discounts on counter sale invoices.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The counter sale invoice number and the POS location
- Whether you're applying a discount or a fee, and the amount
- The name of the service item you created and its price
- Whether the item appears in the POS location's assigned pricebook categories
- Which steps from this article you already tried

## **Want to learn more?**

[**Process point of sale transactions from the office ›**](https://help.servicetitan.com/commercial/docs/process-point-of-sale-transactions-from-the-office) Walks through creating and completing counter sale invoices from the office, including adding line items and collecting payment.

[**Can't create a counter sale invoice because the Location field is empty ›**](https://help.servicetitan.com/commercial/docs/add-employee-to-pos-location-to-create-counter-sale-invoices) Resolves an empty Location field by adding your employee record to the POS location so counter sale invoices can be created.