---
title: "What is causing incoming SMS messages to not come through to one of the tracking numbers?"
slug: "what-is-causing-incoming-sms-messages-to-not-come-through-to-one-of-the-tracking"
tags: ["Area - Phones", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T01:59:13Z
published: 2026-10-16T01:59:13Z
canonical: "help.servicetitan.com/what-is-causing-incoming-sms-messages-to-not-come-through-to-one-of-the-tracking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing incoming SMS messages to not come through to one of the tracking numbers?

## Problem

Incoming SMS messages are not coming through to one of the numbers listed in **Settings > Phones**.

## Solution

Check if the number allows incoming SMS messages. If not, enable this option.

### Check your phone settings

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A52Z&se=2026-11-09T12%3A31%3A52Z&sr=c&sp=r&sig=KNNYirZLRRCDPy8hshaK31cG%2BscKl057G0z4g6CyvlY%3D) .
2. Select **Phones > Phone Numbers**.
3. In the *Phone Number* column, look for your specific number and click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A52Z&se=2026-11-09T12%3A31%3A52Z&sr=c&sp=r&sig=KNNYirZLRRCDPy8hshaK31cG%2BscKl057G0z4g6CyvlY%3D) .
4. In the *Allow Incoming SMS?* section, select **Yes**.

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns