---
title: "No new invoice after selling an estimate and taking a deposit during a work order"
slug: "what-happens-to-an-estimate-that-was-sold-during-a-job-and-a-deposit-was-taken"
updated: 2026-11-05T18:15:09Z
published: 2026-11-05T18:15:09Z
canonical: "help.servicetitan.com/what-happens-to-an-estimate-that-was-sold-during-a-job-and-a-deposit-was-taken"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No new invoice after selling an estimate and taking a deposit during a work order

## What you're seeing

A technician sold an estimate during a work order and took a deposit, but after the work order is completed you don't see a new invoice for that sold work. You're not sure where the sold items and the deposit went.

## Why this happens

This is expected behavior, and where the items land depends on the option the technician chose when selling the estimate:

### Reason 1

**Perform Work Now**

The estimate items are added to the same work order's invoice. No new work order or invoice is created.

### Reason 2

**Perform Work Later**

The sold estimate items are booked into a new work order, so nothing new appears on the original work order. The items move to that follow-up work order's invoice when it's created.

The deposit is held as a credit on the customer. It applies to the follow-up work order's invoice when it's created, as long as your office's auto-apply rules for payments are set up for it.

## How to fix it

There's nothing broken to fix. This is how the sold-estimate workflow is designed.

### Find the sold items and the deposit

1. If the technician chose **Perform Work Now**, open the original work order's invoice. The estimate items are there.
2. If the technician chose **Perform Work Later**, look for the follow-up work order that was created from the sold estimate. The items appear on that work order's invoice.
3. The deposit shows as a credit on the customer's profile and applies to the follow-up work order's invoice once it's created.

> [!TIP]
> **✓ Done** You've located the sold estimate items on the correct invoice, and the deposit is accounted for as a customer credit.

> [!NOTE]
> **Note:** If the deposit stayed as a credit and didn't apply to the invoice, apply it to the invoice manually and check that your office's auto-apply rules for payments are set up. If it still won't apply, contact Support.

## Still not working?

Contact ServiceTitan Technical Support at [go.servicetitan.com/ask](https://go.servicetitan.com/ask) with:

- The estimate number, original work order number, and customer name
- Whether the technician chose **Perform Work Now** or **Perform Work Later**
- The deposit amount and date collected
- Whether the deposit shows as a credit on the customer's profile
- Whether the follow-up work order was created

## Want to learn more?

- See [Present and sell estimates in the ServiceTitan Field Mobile App](https://help.servicetitan.com/commercial/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app)
- See [Collect deposits on sold-for-later estimates in the ServiceTitan Field Mobile App](https://help.servicetitan.com/commercial/docs/collect-deposits-on-sold-for-later-estimates-in-servicetitan-field-mobile-app)
- See [Estimate shows $0 on the invoice for a material-only work order](https://help.servicetitan.com/commercial/docs/what-are-the-steps-to-copy-an-estimate-into-an-invoice-and-collect-upfront)