---
title: "What category should be set for the service item to be accessible to technicians in the field?"
slug: "what-category-should-be-set-for-service-item-accessible-technicians"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:33:40Z
published: 2026-10-16T02:33:40Z
canonical: "help.servicetitan.com/what-category-should-be-set-for-service-item-accessible-technicians"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What category should be set for the service item to be accessible to technicians in the field?

## Problem

The service item is not showing up for the technician in the field.

## Solution

To ensure a service item is available to technicians in the field, it must be assigned a category—**any** category. The specific category does not matter; what matters is that a category is selected at all.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Add a category to the service item

1. Go to the navigation bar and click **Pricebook**.
2. Use the search bar to find the service item.
3. When you find the item, click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert-blue.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A36Z&se=2026-11-09T12%3A29%3A36Z&sr=c&sp=r&sig=bMteOIviQFU3ouG34FTyf6ARFcZgxkhngO4NPSN1xLs%3D)and select **View/Edit Service**.
4. Find the *Category* field and select a category for the service item. For example, Custom Services or Electrical.
5. Save your changes.

The category you chose is updated for the service item.