---
title: "View work order history"
slug: "view-job-history-1"
tags: ["Area - Jobs, Appts, Projects", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch"]
updated: 2026-11-05T14:46:08Z
published: 2026-11-05T14:46:08Z
canonical: "help.servicetitan.com/view-job-history-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View work order history

## 

## Overview

Viewing the history of a work order is helpful when office employees need context about what services and appointments have been applied to or scheduled for a work order.

## 

---

### 

#### Who uses this feature

- Administrators and office employees
- Applies to all business types
- Applies to all trades

## Things to know

- *Work order history* and *Audit Trail* are used interchangeably in ServiceTitan.
- Work order history displays all activities related to a work order, including who scheduled the dispatch and when, and when a payment or invoice was added or posted.

## Find and view work order history

1. [Search for](/commercial/docs/use-search-in-servicetitan) and open the work order record you want to view.
2. In the work order record, scroll down to the *History* section.
3. You see tabs for different components of the work order history. Click a tab to view historical details: ![User interface showing history options for events, calls, notes, and files.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-job-history-image-ekum3usa.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A18%3A33Z&se=2026-11-09T12%3A18%3A33Z&sr=c&sp=r&sig=MWuZ6JxrDR%2BrRnbczYumN3mdhXDO7BLIC5mcPU60qx0%3D)
  - **All:** Includes everything in the work order history
  - **Events:** Work order actions listing when the work order was created, who assigned the technicians, when technicians were dispatched, who did the dispatch, when a credit card (ACH) was added, and when a signature was added
  - **Calls:** Incoming and outgoing calls

> [!NOTE]
> **Note:** To listen to a call, hover over any call and click **play**. To remove the call from this tab, click **detach**. Account configuration is required to see and use [Calls](/commercial/docs/set-up-phone-integration-1). Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
  - **Notes:** Notes created for the work order with pinned notes appearing at the top
  - **Files:** Includes invoice signatures and forms. View, edit, email, print, or complete any form. In the Forms section, hover over rows and click **Create** to create a form.
  - **Email:** [Notification](/commercial/docs/overview-customer-notifications) emails attached to the work order
  - **Chat:** Chat log attached to the work order

> [!NOTE]
> **Note:** Account configuration is required to see and use [Chat](/commercial/docs/set-up-and-enable-chat). Please contact [Technical Support](http://go.servicetitan.com/ask) f**or details.**

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Payroll Essentials](https://servicetitan.docebosaas.com/academy/learn/courses/358/Booking-a-Lead-Into-a-Sales-Job)
- See [Payroll and timesheets](/commercial/docs/payroll-and-timekeeping-home)

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)