--- title: "Verify a customers memberships in the ServiceTitan Field Mobile App" slug: "verify-a-customers-memberships-in-fma" tags: ["Area - Field Mobile App (FMA)", "Focus - Construction", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"] updated: 2026-10-30T07:27:02Z published: 2026-10-30T07:27:02Z canonical: "help.servicetitan.com/verify-a-customers-memberships-in-fma" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Verify a customers memberships in the ServiceTitan Field Mobile App ## Overview Quickly verify if a customer has an active membership directly in the Field Mobile app. This helps you review Customer Membership and available Recurring service events for the customer. --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). ## Things to know - The names of certain screens, tabs, and so on may be different based on your selection in **Menu** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A25Z&se=2026-11-09T11%3A57%3A25Z&sr=c&sp=r&sig=IpjtQ5KHhq6oUqAXJE1LfOFxYYzU1UBffbulV6wLpo0%3D) **> Settings**. For more, see [Show Residential or Commercial terms in the ServiceTitan Field Mobile App](/v1/docs/show-residential-or-commercial-terms). ## Verify memberships in the Field Mobile App 1. Open your current work order. 2. If the customer has a membership, the *Membership* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-workspace-premium.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A25Z&se=2026-11-09T11%3A57%3A25Z&sr=c&sp=r&sig=IpjtQ5KHhq6oUqAXJE1LfOFxYYzU1UBffbulV6wLpo0%3D) icon is shown under the work order number and name. ![HVAC maintenance job details including project name, date, and working status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/verify-a-customers-memberships-in-the-servicetitan-field-mobile-app-image-nq4rh56f.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A25Z&se=2026-11-09T11%3A57%3A25Z&sr=c&sp=r&sig=IpjtQ5KHhq6oUqAXJE1LfOFxYYzU1UBffbulV6wLpo0%3D) 3. To see more details, scroll to the *Location* section on the *Work Order* tab and tap the customer's **name**. ![Location details for a commercial building with member status and driving directions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1793345216822.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A25Z&se=2026-11-09T11%3A57%3A25Z&sr=c&sp=r&sig=IpjtQ5KHhq6oUqAXJE1LfOFxYYzU1UBffbulV6wLpo0%3D) 4. On the screen that opens, scroll to the *Membership* section to see the customer's memberships, with the dates of each membership. Look at the *Status* to see if the membership is active or expired. ![Membership details for Commercial Building, including status, name, and start date.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/verify-a-customers-memberships-in-the-servicetitan-field-mobile-app-image-touigptm.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A25Z&se=2026-11-09T11%3A57%3A25Z&sr=c&sp=r&sig=IpjtQ5KHhq6oUqAXJE1LfOFxYYzU1UBffbulV6wLpo0%3D) ## Check available recurring services in the Field Mobile App 1. Open your current work order and: - Tap the **Location Info** tab. - 2. On the screen that opens, review the recurring service events available to the customer. ![List of recurring services with completion status and due dates for each service.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/verify-a-customers-memberships-in-the-servicetitan-field-mobile-app-image-gcr55sd1.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A25Z&se=2026-11-09T11%3A57%3A25Z&sr=c&sp=r&sig=IpjtQ5KHhq6oUqAXJE1LfOFxYYzU1UBffbulV6wLpo0%3D) If you want to mark a recurring service as complete, see [Mark a recurring service as complete in the ServiceTitan Field Mobile App](/commercial/docs/mark-a-recurring-service-as-complete-in-the-servicetitan-field-mobile-app). ## Want to learn more? - See [Sell memberships in the ServiceTitan Field Mobile App](/v1/docs/sell-memberships-in-fma) - See [Sell membership add-ons in the ServiceTitan Field Mobile App](/v1/docs/sell-membership-add-ons-in-fma) - See [Renew memberships in the ServiceTitan Field Mobile App](/v1/docs/renew-memberships-in-fma) When sold, a customer membership is configured from the membership type. You add customer-specific details like billing information, service location, and recurring services. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)