--- title: "Use TURNS financing services in ServiceTitan Mobile" slug: "use-turns-financing-services-in-servicetitan-mobile" tags: ["Area - Payments", "Focus - Construction", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"] updated: 2026-10-16T01:34:51Z published: 2026-10-16T01:34:51Z canonical: "help.servicetitan.com/use-turns-financing-services-in-servicetitan-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use TURNS financing services in ServiceTitan Mobile ## Overview Built right into ServiceTitan, the TURNS Financing integration allows you to offer TURNS financing plans, submit an application, and receive a fast decision directly in the ServiceTitan Mobile App. --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact your office for details. ## Submit a loan application for TURNS 1. In **Dashboard >** **Overview**, tap **View Current** **Job****.** 2. In the side menu, tap **Estimates**. 3. Review the estimates and tap **Apply for Financing**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(390).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 4. Tap **Apply Now** under *TURNS*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-ddgisu8u.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 5. Have the customer enter in their basic information, including their *Date of Birth*, *Social Security #*, and *Gross Annual Income ($)*. All other required fields are automatically populated, but can be reviewed and edited if needed. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-3gi7gvrj.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 6. After all required fields are completed, tap **Continue**. 7. Have the customer review the disclosures and click **I agree to the terms above**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-uucjj99i.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 8. Tap **Submit Application** to proceed with submitting the TURNS Financing application. 9. After the customer is approved, you can select the *Turns Financing* payment type to record payment on the Invoice. ## Select an offer from an Approved application If the TURNS loan application is approved, the customer receives two offers: one offer with a deferred interest period and one offer without a deferred interest period. To accept one of the loan offers: 1. After the customer reviews the loan offers, tap the desired offer. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-5o6btva1.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 2. Tap **Select Offer**. The credit agreement screen appears. 3. When finished, tap **Confirm Selection**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-y075rs63.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) ## Download Pricebook and/or sync changes in ServiceTitan Mobile Before you use TURNS with your customers in the ServiceTitan Mobile app, download the Pricebook and sync all changes that may have occurred on the back end. This ensures that all the items you're offering to your customers through ServiceTitan Mobile are updated. ### Download the Pricebook 1. Go to the current job and tap the **Sync** icon. > [!TIP] > **Tip:** You can do this from any of the main actions on the side menu for any job. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-33udpfel.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 2. Tap **Download pricebook**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-bsltke93.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) ### Sync changes 1. Go to the current job and tap the **Sync** icon. > [!TIP] > **Tip:** You can do this from any of the main actions on the side menu for any job. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-hpv3osnl.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) 2. Tap **Sync changes** to ensure all back-end updates have synced with ServiceTitan Mobile. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-xvq76yzy.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) ## Apply Turns Financing to record payment on the invoice from ServiceTitan Mobile After the job is complete and the customer is approved for a loan, you can apply TURNS Financing to record payment on the invoice. To record payment on the invoice using TURNS Financing: 1. Navigate to the invoice. 2. Tap **Pay**. 3. When you are ready to record payment, tap the *Choose payment type* dropdown. 4. Select **Turns Financing**. > [!NOTE] > **Note:** If you do not see this payment type yet, download the Pricebook and sync the latest changes. 5. Tap **Charge**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-turns-financing-services-in-servicetitan-mobile-image-dgf76sq2.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A20%3A17Z&se=2026-11-09T12%3A20%3A17Z&sr=c&sp=r&sig=ZIUuYDyJ72vA80zUSDHyLlTa%2BfQv47YA3isbK0N6qkU%3D) If the **Turns Financing** payment *Type* is recorded from ServiceTitan Mobile, the invoice is automatically sent to TURNS after you collect the customer signature. TURNS reviews the invoice and funds the customer through ACH within 3 business days. ## FAQ --- ### #### What is the ServiceTitan and TURNS integration? ServiceTitan has partnered with TURNS to build a completely paperless financing solution. Technicians go through the entire financing process in ServiceTitan Mobile. TURNS handles the loan approval, financing, and loan agreement. #### Is there an additional charge to use the ServiceTitan and TURNS integration? No. You pay only the normal fees associated with using ServiceTitan and TURNS. There are no additional fees or setup charges for the integration. #### Does the TURNS integration require any paperwork for the homeowner? No. This is a completely paperless process. #### Why can't the homeowner see the potential TURNS financing payment per month on the ServiceTitan Mobile Estimate screen? The TURNS integration is for financing only and is not part of the estimate or invoice process in ServiceTitan. TURNS treats each application based on the homeowner and not the amount of financing they want. For example, if a job is $10,000, if the homeowner is approved, TURNS returns the financing available, based on the homeowner's FICO score and other criteria. #### When I submit an application in the TURNS integration, how long does it take to process and receive a response? When a TURNS application is submitted or resubmitted, it takes approximately 10-30 seconds to receive a response from TURNS. #### Who do I contact if I have any TURNS integration questions? Please contact the ServiceTitan Financing team at [financing@servicetitan.com](mailto:financing@servicetitan.com) with any integration questions. If you have a question for TURNS, you may contact TURNS directly. #### Who do I contact if I have issues or recommendations to improve the TURNS integration? Please contact the ServiceTitan Financing team at [financing@servicetitan.com](mailto:financing@servicetitan.com). #### What is Fortiva? Fortiva is the company that TURNS uses to process their financing applications. ## Want to learn more? - See [Offer TURNS second look Financing to customers through Online Estimates](/commercial/docs/offer-turns-second-look-financing-to-customers-through-online-estimates) - See [Second-look waterfall with TURNS Financing overview](/commercial/docs/second-look-financing-with-turns-financing-overview) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing ServiceTitan's iOS and Android app for technicians to manage their schedule, job details, invoices, photos, and payments in the field. **What it does:** Keeps technicians connected to the office in real time — eliminating paper, reducing back-office data entry, and enabling on-site payments. **Also called:** Field app, Tech app **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The finalized billing document sent to a customer after work is completed, generated from job records in ServiceTitan. **What it does:** Records all work performed and charges for accurate payment collection, financial reporting, and accounting integration. **Also called:** Bill, Work order invoice **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's product and service catalog where all items, tasks, materials, and pricing are defined and maintained. **What it does:** Ensures pricing consistency across all technicians and CSRs and enables fast, accurate estimate and invoice generation. **Also called:** Price list, Service catalog **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A formal price quote presented to a customer before work begins, created from Pricebook items in ServiceTitan. **What it does:** Gives customers a transparent breakdown of costs and enables the business to track conversion from estimate to sold job. **Also called:** Quote, Proposal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)