---
title: "Use Service Finance in the ServiceTitan Field Mobile App"
slug: "use-service-finance-in-the-servicetitan-field-mobile-app"
tags: ["Area - Field Mobile App (FMA)", "Area - Payments", "Focus - Construction", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"]
updated: 2026-10-30T08:07:08Z
published: 2026-10-30T08:07:08Z
canonical: "help.servicetitan.com/use-service-finance-in-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Service Finance in the ServiceTitan Field Mobile App

## Overview

You can provide Service Finance loan options to your customers while presenting estimates in the Field Mobile App. This improves your ability to sell and helps to increase your bottom line.

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Account configuration and office setup is required to use this feature. Please contact your office for details.

## Things to know

- Submitting a Service Finance application triggers a credit check known as a hard inquiry, which typically causes a small, temporary decline in the applicant's credit score.

## Step 1: Finalize the Service Finance estimate in the Field Mobile App

1. Open your current work order and tap the **Estimates** tab.
2. If you haven't done so already, select Service Finance as your [Financing partner and add plan options](/commercial/docs/select-a-financing-partner-add-financing-plans-estimates-servicetitan) to the estimate.
3. [Present the estimate](/commercial/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app#present-and-sell-estimates) to the customer.
4. After the customer chooses a plan, tap the following buttons below the plan and have the customer complete the steps for each:
  1. **Apply for Financing:** Submit an application to apply for financing with Service Finance. For more, see [Step 2: Select a Service Finance plan in the Field Mobile App](/commercial/docs/use-service-finance-in-the-servicetitan-field-mobile-app#step-2-select-a-service-finance-plan-in-the-field-mobile-app) and [Step 3: Submit a Service Finance application in the Field Mobile App](/commercial/docs/use-service-finance-in-the-servicetitan-field-mobile-app#step-3-submit-a-service-finance-application-in-the-field-mobile-app).
  2. **Accept and Sign Estimate:** Accept the estimate as *Sold* and receive the customer's signature confirming the sale. For more, see [Sell an estimate](/commercial/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app#sell-an-estimate).

> [!NOTE]
> **Note:** Tap **View Financing Terms** to review details about the terms of the financing plan.

![Proposal screen showing financing options and estimated monthly payment for a water heater.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-service-finance-in-the-servicetitan-field-mobile-app-image-a47pi73a.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D)

> [!NOTE]
> **Note:** The estimated monthly payment is only shown on the one plan you selected it for when you added plan options to the estimate. For more, see [Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App](/commercial/docs/select-a-financing-partner-add-financing-plans-estimates-servicetitan).

## Step 2: Select a Service Finance plan in the Field Mobile App

1. On the *Apply for Financing* screen:
  1. Make sure **Service Finance** is selected as the *Provider*.
  2. Under *Sale Amount*, enter the desired loan amount.
  3. If applicable, add the down payment amount.
  4. Tap **Find Plans**. ![Financing application form with provider options and a button to find plans.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-service-finance-in-the-servicetitan-field-mobile-app-image-zapgs6ef.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D)
2. On the screen that opens, each plan option that was shown on the estimate is available to choose from. Find the plan the customer wants then tap **Select Plan**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-service-finance-in-the-servicetitan-field-mobile-app-image-6kxalcdx.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D)
3. After you tap **Select Plan**, complete the application. For more, see [Step 3: Submit a Service Finance application in the Field Mobile App](/commercial/docs/use-service-finance-in-the-servicetitan-field-mobile-app#step-3-submit-a-service-finance-application-in-the-field-mobile-app).

## Step 3: Submit a Service Finance application in the Field Mobile App

1. On the *Apply for Financing* screen, have the customer enter the *Applicant Information* then tap **Continue**.
2. On the next screen, have the customer enter the *Mailing Address* then tap **Continue**.
3. On the next screen, have the customer select the *Service Property* details then tap **Continue**.
4. If there's a co-applicant, have the customer enter the *Co-Applicant Information* then tap **Continue**.
5. On the next screen, have the customer:
  1. Review the *Disclosures*.
  2. Select the box next to each agreement.
  3. Tap **Continue**.
6. On the last screen, have the customer review the information, confirm it's correct, then tap **Submit**. ![Review of a service finance application with loan details and applicant information displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-service-finance-in-the-servicetitan-field-mobile-app-image-9ns090hu.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D)

After the application is submitted, Service Finance sends a response automatically:

- **Approved:** The loan is approved and can be used immediately.
- **Counter Offer:** Show the customer the new terms. If they want to proceed with the new offer, they can tap **Next** and use the loan immediately.
- **Pending:** The application is pending. Check back at a later time to see the final decision. Contact ServiceFinance for more details.
- **Declined:** The loan is declined. Contact Service Finance for more details. They may provide guidance on how to get the loan approved.

## Step 4: Manage a submitted Service Finance application in the Field Mobile App

After the application is sent, you can check its status and make changes if needed:

1. [Search for and open](/commercial/docs/search-for-and-manage-financing-applications-in-servicetitan-field-mobile-app) the Service Finance application you want to manage.
2. On the *Application Details* tab that opens, you can:
  - View the *Status*: *Approved, Counter Offer, Declined,* or *Pending*.
  - View additional details: *Provider, Loan ID, Application Date, Requested Financing Amount, Max Approved Amount, Est. Monthly Payment, Plan Details,* and *Work Order* number.

> [!NOTE]
> **Note:** Tapping the work order number opens the work order.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-service-finance-in-the-servicetitan-field-mobile-app-image-au05t9ue.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D)
3. Tap the **Tasks** tab to complete any outstanding actions required for the application. If a required item is missing, you'll see an action button below it:
  - **Upload Conditions:** Submit documentation to resolve open conditions and stipulations.
  - **Dealer Authorization:** View and sign the dealer authorization form. ![Application details for John Smith, including tasks for uploading conditions and dealer authorization.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-service-finance-in-the-servicetitan-field-mobile-app-image-n9a8hbe4.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D)

## Want to learn more?

- See [Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App](/commercial/docs/select-a-financing-partner-add-financing-plans-estimates-servicetitan)
- See [Search for and manage financing applications in the ServiceTitan Field Mobile App](/commercial/docs/search-for-and-manage-financing-applications-in-servicetitan-field-mobile-app)

Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs.

**What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront.

**Also called:** Customer financing, Payment plans

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Customer Financing