---
title: "Use required arrival forms in the ServiceTitan Field Mobile App"
slug: "use-required-arrival-forms-in-the-servicetitan-field-mobile-app"
tags: ["Area - Field Mobile App (FMA)", "Area - Forms", "Focus - Construction", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"]
updated: 2026-10-30T08:07:25Z
published: 2026-10-30T08:07:25Z
canonical: "help.servicetitan.com/use-required-arrival-forms-in-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use required arrival forms in the ServiceTitan Field Mobile App

## Overview

If your office has [set up required arrival forms](/commercial/docs/set-up-required-arrival-forms-for-the-servicetitan-field-mobile-app), make sure to fill them out after you arrive at a work order. This helps you ensure compliance with safe working conditions and identify potential hazards before starting work.

> [!TIP]
> **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A06Z&se=2026-11-09T11%3A57%3A06Z&sr=c&sp=r&sig=nb59z0Qz5uF50GXKlkLu5iDKWsxa%2B%2Basx3JbDdubS90%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A06Z&se=2026-11-09T11%3A57%3A06Z&sr=c&sp=r&sig=nb59z0Qz5uF50GXKlkLu5iDKWsxa%2B%2Basx3JbDdubS90%3D).

[KB - Use Required Arrival Forms in the ServiceTitan Field Mobile App Video](https://fast.wistia.net/embed/iframe/clkeounlhu?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).

## Things to know

- Before you can start using required arrival forms, your office must [set them up](/commercial/docs/set-up-required-arrival-forms-for-the-servicetitan-field-mobile-app).
- After your office sets up a required arrival form, it automatically appears for you to complete in the Field Mobile App [after tapping Arrive on a job](/v1/docs/dispatch-and-arrive-in-fma).
- Complete required arrival forms as soon as you arrive at the location. You must complete required arrival forms before you can reschedule or complete a work order.

## Fill out an arrival form in the Field Mobile App

If your office set up a required arrival form, it automatically appears for you to complete after you tap **Arrive** on a work order:

1. Open the work order and tap **Dispatch > Arrive**.
2. Fill out the *Required Arrival Form* that automatically opens.
3. When finished, tap **Complete Form and Continue**. ![Required arrival form showing submission details and completion button for Amanda B.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-required-arrival-forms-in-the-servicetitan-field-mobile-app-image-ssmg5jev.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A06Z&se=2026-11-09T11%3A57%3A06Z&sr=c&sp=r&sig=nb59z0Qz5uF50GXKlkLu5iDKWsxa%2B%2Basx3JbDdubS90%3D)

> [!NOTE]
> **Note:** You can't skip the form until you complete it. Depending on what your office has set up, there may be more than one required arrival form.

## Want to learn more?

- See [Dispatch and Arrive with the ServiceTitan Field Mobile App](/v1/docs/dispatch-and-arrive-in-fma)
- See [Complete and send forms in the ServiceTitan Field Mobile App](/commercial/docs/complete-and-send-forms-in-the-servicetitan-field-mobile-app)