---
title: "Use invoice payment links in the ServiceTitan Field Mobile App"
slug: "use-invoice-payment-links-in-the-servicetitan-field-mobile-app"
tags: ["Area - Field Mobile App (FMA)", "Area - Payments", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"]
updated: 2026-10-30T08:07:38Z
published: 2026-10-30T08:07:38Z
canonical: "help.servicetitan.com/use-invoice-payment-links-in-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use invoice payment links in the ServiceTitan Field Mobile App

## Overview

With [Online Payments](/commercial/docs/guide-to-online-payments), you can add a payment link to the invoice emails that you send to customers. This allows customers to review their invoice and make a payment. In addition to email, you can also send your customers payment links for invoices over SMS in the Field Mobile App.

> [!TIP]
> **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D).

### Commercial businesses

[KB - Use Invoice Payment Links in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/fzb7kgnvq5?web_component=true&seo=true&videoFoam=false)

### Residential businesses

[KB - Use Invoice Payment Links in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/8gajgvnhrp?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Account configuration is required to use this feature. Please contact your office for details.

## Things to know

- To use invoice payment links in the Field Mobile App, it must be enabled under Online Payments settings from the office side. Also, the work order's business unit must be enabled for Online Payments under **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D) **> Online payments > Business Units**. For more, see [Guide to Online Payments](/commercial/docs/guide-to-online-payments) and [Use SMS invoice payment links](/commercial/docs/use-sms-invoice-payment-links).
- Invoice payment links can only be sent if there's an outstanding balance.
- If you want to include forms or attachments with the payment link, you must send it over email.

## Email invoice payment links in the Field Mobile App

To send the payment link over email:

1. Open the work order and tap the **Work Order** tab.
2. In the *Payments* section, tap **Pay**.
3. On the *Add Payment* screen, enter the payment amount.
4. In the *Payment Type* dropdown, select **Email Payment Link**. ![Options for online payment types including email and SMS payment links.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-z7hzqlh2.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)
5. Review the payment details and tap **Continue**. ![Payment screen showing current balance, invoice total, and payment details for processing.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-7s3at2d3.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)
6. If you want the customer to receive the email from your email address, select **Send from my email**.

> [!NOTE]
> **Note:** The *Send emails from technician email address* permission is needed to use this function.
7. Tap **Add contacts** to select the email addresses you want to send the invoice to. ![Email payment link interface showing options to send and add contacts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-t2zpz736.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)

> [!TIP]
> **Tip:** On the *Contacts* screen select **Add new contact** to add additional email addresses.
8. Go back to the *Email payment link* screen. ![Contacts interface showing an email and option to add a new contact.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-w2fll9fj.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)
9. (Optional) Attach estimates, forms, and media attachments.
10. When finished, tap **Send**.

The customer has now been emailed a link where they can submit payments for the invoice.

![Email invoice interface showing details, estimates, and options for sending invoices.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/stamp1(1).png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)

## Send SMS invoice payment links in the Field Mobile App

To send the payment link over SMS:

1. Open the work order and tap the **Work Order** tab.
2. In the *Payments* section, tap **Pay**.
3. On the *Add Payment* screen, enter the payment amount.
4. In the *Payment Type* dropdown, select **Send SMS Payment Link**. ![Options for online payment types including email and SMS payment links.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-uz8vye2u.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)
5. Review the payment details and tap **Continue**. ![Payment screen showing current balance, invoice total, and payment details for processing.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-apncdg6j.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)
6. Tap **Add contacts** to select the mobile phone numbers you want to send the invoice to.![SMS payment link interface showing options to add contacts and invoice details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-on0j4och.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)

> [!TIP]
> **Tip:** On the *Contacts* screen select **Add new contact** to add additional mobile phone numbers.
7. Go back to the *SMS payment link* screen. ![Contacts interface showing an option to add a new contact and a selected phone number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-82jq2b8u.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)
8. When finished, tap **Send**.

The customer has now been texted a link where they can submit payments for the invoice.

![SMS payment link showing invoice details and total amount of $8,000.00.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-invoice-payment-links-in-the-servicetitan-field-mobile-app-image-6ee3r7jc.jpg?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A27Z&se=2026-11-09T11%3A57%3A27Z&sr=c&sp=r&sig=m%2Ft5FX2mK4e7f%2BpFZd%2FPnNROkJc%2BO4CeJ2eEBgPXDBA%3D)

## Want to learn more?

- See [Process credit card payments manually in the ServiceTitan Field Mobile App](/commercial/docs/process-credit-card-payments-manually-in-the-servicetitan-field-mobile-app)
- See [Guide to Online Payments](/commercial/docs/guide-to-online-payments)