Overview
You can provide GreenSky® Financing options to your customers while presenting estimates in the ServiceTitan Mobile app and improve your technicians' ability to sell and increase your bottom line.
Who uses this feature
Technicians
Applies to all business types
Applies to all trades
Things to know
You can submit as many applications as needed to correct previously submitted loan application information, such as typos or other key details, or add co-applicants to a loan submission. This ensures your customers can correct any incorrect information as needed.
When completing the GreenSky® loan application, the applicant is required to enter an email address. Once the loan application is approved, the agreement is automatically emailed to the customer and a new card is sent in the mail. A customer who is denied will also be notified via email.
If the loan was approved and you're using the new credit line to pay for services, remember to select the GreenSky® Financing payment type when you add the customer payment.
GreenSky® account activation is fully supported in the ServiceTitan integration. Once a customer has been approved, they will be prompted to verify their identity, which activates their account. Account activation must occur before the virtual card can be charged.
Use GreenSky® in ServiceTitan Mobile
To open the application, tap Financing.
Tap Apply Now. This opens the New Application page.
Enter the Desired Loan Amount, then click Show All Plans to select the loan plan for which your customer wants to apply.
In the list of plans that opens, select a plan to view its details before accepting.
Once your customer knows which loan plan they want, tap the New Application tab to select the plan. The GreenSky® application opens.
Note: If your customer doesn't know which plan to choose, see Estimate payments with the Payment Estimator.
Ask your customer to do the following:
Enter the required information. If there's a co-applicant, go to the Co-Applicant section and select Yes. Once finished, tap Next.
Read and agree to the loan disclosure agreement, then tap Next.
Review and confirm their information. To make changes, tap Edit.
When the customer is ready to submit the application to GreenSky®, tap Submit.
GreenSky® sends an approval response in seconds. In the event that additional information is required to process the application, GreenSky® may ask the customer a series of questions to approve or deny the loan. Have your customer respond to the questions and tap Next until they are done.
If the customer is approved
If the customer is approved, a summary of the loan appears on the screen.
After your customer agrees to the terms of the loan. tap Accept Offer. A confirmation appears asking to activate the account. Tap Accept Offer again.
Ask your customer to review the loan summary and tap Activate Account.
Tap View Agreement. Your customer can review the agreement or bypass it and review it later.
Note: The agreement is emailed to customers.
If the customer is denied
If the customer is denied, and if your business is set up with TURNS Financing, your customer can opt for TURNS financing.
Estimate payments with the Payment Estimator
If your customer is unsure about which payment plan they want:
Tap the Payment Estimator tab. The Payment Estimator enables the customer to select the loan type and enter the loan amount.
When done, tap Estimate Payments to see the payment amount and number of months required for that specific loan plan. This helps your customer decide which loan plan is right for them.
FAQ
What is the ServiceTitan and GreenSky® integration?
ServiceTitan has partnered with GreenSky® to build a completely paperless financing solution. You can select GreenSky® loan options in Settings > Integrations > Financing. Technicians go through the entire financing process in ServiceTitan Mobile. Greensky® handles the loan approval, financing, and loan agreement.
Is there an additional charge to use the ServiceTitan and GreenSky® integration?
No. You pay only the normal fees associated with using ServiceTitan and GreenSky®. There are no additional fees or setup charges for the integration.
Does the GreenSky® integration require any paperwork from the homeowner?
No. This is a completely paperless process.
How many GreenSky® plans can our technicians show in ServiceTitan Mobile?
Technicians can show up to six GreenSky® plans. These GreenSky® plans are selected by you when you set up loan options in ServiceTitan by going to Settings > Integrations > Financing.
Can I use my existing GreenSky® Merchant ID to enable the integration?
No. ServiceTitan customers can sign up through the GreenSky® landing page.
If I am using GreenSky® today, do I have to sign up with GreenSky® again for another account to obtain the "Merchant ID" for the integration?
Yes. Sign up for another account through the GreenSky® landing page.
Why can't the homeowner see the potential GreenSky® financing payment per month on the Mobile 2.0 Estimate page?
GreenSky® integration is for financing only and is not part of the estimate or invoice process in ServiceTitan. GreenSky® treats each application based on the homeowner and not the amount of financing they want. For example, if a job is $10K, GreenSky® will return the financing available for the homeowner (if approved), based on the homeowner FICO score and other criteria.
When I submit an application in the GreenSky® integration, how long does it take to process and receive an Approved, Pending, or Not Approved response?
When an application is submitted or resubmitted, it takes approximately 10 to 30 seconds to receive a response from GreenSky®.
Who do I contact if I have issues or recommendations to improve the GreenSky® integration?
Please contact the ServiceTitan Financing team at financing@servicetitan.com for any integration questions. If you have a question for GreenSky®, you can contact GreenSky® directly.
What is GreenSky®?
GreenSky®, LLC ("GS") is a third party service provider and program administrator to federally insured, federal, and state chartered banks that provide consumer loans under the GreenSky® programs. GreenSky® helps businesses grow by giving them the ability to offer credit to their customers. GreenSky® works with bank partners to provide GreenSky® program loans to customers in our merchants, provider, and retailer networks nationwide. The GreenSky® Programs serve customers ranging from the world's largest and most demanding businesses, to small and medium businesses, and consumers nationwide.
How can I learn more about GreenSky®?
After your application is approved, GreenSky® schedules a training session via web conferencing.
Does the GreenSky® integration work in Canada?
No. GreenSky® is available only in the United States.
Is GreenSky® a bank, and how does it lend money?
GreenSky® is not a bank, they are a credit technology platform provider supporting federally insured, federal, and state chartered financial institutions.
What happens after a homeowner is approved for GreenSky® financing?
After they're approved, the homeowner is given an account number as part of their loan agreement package. When the homeowner has received and reviewed their loan agreement and agrees to use the GreenSky® loan, the homeowner provides the account number to be used like a standard credit card with your payment processor.
How does a homeowner pay a contractor?
After they're approved, the homeowner is given an account number as part of their loan agreement package. When the homeowner has received and reviewed their loan agreement and agrees to use the GreenSky® loan, the homeowner provides the account number to be used like a standard credit card with your payment processor.
Where can I go to see other frequently asked questions regarding GreenSky®?
What is Direct Funding?
Direct funding is a direct deposit of GreenSky® funds owed to you. Instead of using a virtual credit card to receive GreenSky® funds, your team initiates the fund transfer in a GreenSky® portal. It removes the need to process the virtual card and helps you save on the associated credit card processing fees. Plus, users of direct funding will gain access to a new rate sheet with lower merchant fees.
How do I get paid through Direct Funding?
In order to get paid via Direct Funding, you need to:
Log in to the GreenSky® merchant portal
Select which customer you would like to submit the transaction authorization request for
Submit the transaction authorization request
After submitting the transaction, your customer will receive a request to authorize the transaction through text, email, or phone.
Once the customer approves the transaction, no further action is required and funds will be deposited in your account within 24-48 hours.
How do I submit a transaction authorization request?
After logging in to your GreenSky® merchant portal account:
Select the My Account tab. You will see a list of applications available.
Select the row for the customer you would like to submit the request for.
For each transaction authorization request, you need to provide:
Charge Amount
Total Job Amount
Job Status
Once you complete the information and click submit, the authorization request will be sent to the customer. After the customer approves the request, you will be automatically notified.
How long does it take to get paid through Direct Funding?
It takes 24-48 hours to receive funds in your bank account. You will log into your GreenSky portal and initiate the fund request from there.
I forgot my log into details to the GreenSky merchant portal, who do I contact?
Please contact your GreenSky CGM or if you do not know your CGM, contact GreenSky support at 800-357-1558.