---
title: "Technicians are unable to see supplier catalog items on ServiceTitan Mobile"
slug: "technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile"
tags: ["Area - Leads and Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - Owner Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:32:10Z
published: 2026-10-16T02:32:10Z
canonical: "help.servicetitan.com/technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technicians are unable to see supplier catalog items on ServiceTitan Mobile

## Problem

Technicians cannot see items from the Supplier catalog on ServiceTitan Mobile. Items appear greyed out and are not accessible in the mobile view.

## Solution

Add supplier items to your Pricebook and ensure the category is visible on mobile.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Add provider catalog items to your pricebook

1. Go to the navigation bar and click **Pricebook**.
2. In the side menu, under *Pricebook Connect*, click **Catalogs**.
3. Select the catalog you want to browse.
4. Select all the items that you want to add to your Pricebook.
5. Click **Add to Pricebook**.
6. Verify technicians can access the items on their mobile devices.

![Pricebook interface displaying various indoor unit options for selection and addition.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile-image-h3ocdgq7.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A27Z&se=2026-11-09T12%3A21%3A27Z&sr=c&sp=r&sig=tAmIIkHAI4WSM7DcLa6p4T%2Fy2gy7eBd6K6syvZVwK4M%3D)

### Remove Hide in Mobile from the item's category

1. Go to the navigation bar and click **Pricebook**.
2. In the side panel, click **Categories**.
3. Find the category that should appear on mobile.
4. Check under the *Hide In Mobile* column for that category. If there is a checkmark, the category is hidden on mobile.
5. Click the checkmark to remove it. This ensures the category is visible on mobile devices.

![Manage service categories with options to hide items in mobile view.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/technicians-are-unable-to-see-supplier-catalog-items-on-servicetitan-mobile-image-ojn0b06j.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A27Z&se=2026-11-09T12%3A21%3A27Z&sr=c&sp=r&sig=tAmIIkHAI4WSM7DcLa6p4T%2Fy2gy7eBd6K6syvZVwK4M%3D)

ServiceTitan's product and service catalog where all items, tasks, materials, and pricing are defined and maintained.

**What it does:** Ensures pricing consistency across all technicians and CSRs and enables fast, accurate estimate and invoice generation.

**Also called:** Price list, Service catalog

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)