Resolve status sync issues in Contact Center Pro
- Updated on Jul 11, 2026
- Published on Mar 16, 2026
Prev Next Problem
Your status is out of sync. This is preventing you from receiving calls, even though your status is set to Available.
Solution
Use the Refresh User Status option from your User Settings to resolve the issue.
Refresh your User Status
In Contact Center Pro, go to the top toolbar and click User Settings .
Select Refresh User Status. 
Wait for the status to refresh. A banner appears after the change is complete.
ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.
What it does: Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.
Also called: CCP, Advanced Phones Pro
Tags: Contact Center Pro
See the full glossary →
a.k.a. CCP
Was this article helpful?