--- title: "Reschedule a work order" slug: "reschedule-a-job-1" tags: ["Area - Jobs, Appts, Projects", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch"] updated: 2026-11-04T22:49:26Z published: 2026-11-04T22:49:26Z canonical: "help.servicetitan.com/reschedule-a-job-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Reschedule a work order ## ## Overview You can reschedule a work order or change the duration by editing the work order appointment. When you reschedule a work order rather than create a new work order and cancel the old one, you retain all records and information associated with the original work order and ensure more accurate reporting. ## --- ### #### Who uses this feature - Dispatchers and CSRs - Applies to all business types - Applies to all trades ## Things to know - You can’t reschedule a work order once the invoice has been posted or exported. - To reschedule a canceled work order, first remove the cancellation by using **Work Order Actions** > **Remove Cancelation**. - To reschedule an appointment that’s on hold, first remove the hold first using **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A42Z&se=2026-11-09T11%3A56%3A42Z&sr=c&sp=r&sig=svtIXI2aGtnTGmpIScriJ9kjHmgC0SOCyyjTfHhz06M%3D)on the appointment card. If the entire work order is on hold, use **Work Order Actions** **>** **Remove Hold**. - Rescheduling an appointment from the *Work Order* screen resets the technician’s status to Scheduled. - Rescheduling an appointment from the *Dispatch Board* by dragging and dropping keeps the technician’s status unchanged. - Changing the duration of an appointment from the dispatch board, will not reset the technician's status. ## Reschedule a work order There are multiple ways to reschedule a work order. You can perform a bulk edit or edit a single appointment on the work order record or you can drag or right click the appointment on the dispatch board. 1. [Search](/commercial/docs/use-search-in-servicetitan) for the work order. 2. Scroll down to Scheduled Appointments. 3. Click **Edit** to perform a bulk edit or click the **Pencil** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A42Z&se=2026-11-09T11%3A56%3A42Z&sr=c&sp=r&sig=svtIXI2aGtnTGmpIScriJ9kjHmgC0SOCyyjTfHhz06M%3D) to edit a single appointment. 4. Click the **Calendar** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-calendar-month.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A42Z&se=2026-11-09T11%3A56%3A42Z&sr=c&sp=r&sig=svtIXI2aGtnTGmpIScriJ9kjHmgC0SOCyyjTfHhz06M%3D) to edit *Start Date*. 5. Click the **Clock** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/reschedule-a-job-image-il2y290g.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A42Z&se=2026-11-09T11%3A56%3A42Z&sr=c&sp=r&sig=svtIXI2aGtnTGmpIScriJ9kjHmgC0SOCyyjTfHhz06M%3D) to edit *Start Time*. 6. If you want to edit the duration select **Edit Appointment End Time** and add an *end time*. 7. Click **Save Changes**. ![Edit Appointment form showing scheduled dates, arrival window, times, and Save Changes button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 5.48.11 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A42Z&se=2026-11-09T11%3A56%3A42Z&sr=c&sp=r&sig=svtIXI2aGtnTGmpIScriJ9kjHmgC0SOCyyjTfHhz06M%3D) ## Reschedule a work order from the Dispatch Board You can reschedule appointments from your dispatch board by right clicking the appointment you want to reschedule or by dragging the appointment to it’s new time. ![A gif showing a job being clicked and dragged around as a way to reschedule it.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/reschedule-a-job-image-yy35ajsz.gif?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A42Z&se=2026-11-09T11%3A56%3A42Z&sr=c&sp=r&sig=svtIXI2aGtnTGmpIScriJ9kjHmgC0SOCyyjTfHhz06M%3D) You can also change the duration of an appointment by clicking and dragging on an end of the appointment. ## --- ### FAQ #### How do I reschedule an appointment or change its duration? You can reschedule an appointment or change its duration by dragging and dropping on the Dispatch Board, right-clicking the appointment and selecting **Reschedule**, or editing the appointment in the work order record. ## Want to learn more? - See [Edit work order information](/commercial/docs/edit-job-information) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)