Problem
There is a missing GL Account for the item in QuickBooks.
Solution
Note: Depending on your account's configuration, you might see one or more of the following:
Items and Pricing instead of Pricebook.
Customer instead of Homeowner.
Procurement instead of Inventory.
The names are different, but everything works the same way. For more, see Commercial Personalization Platform - FAQ.
Resolve the Quickbooks error message
You need to confirm that ST Pricebook items have the same number of GL accounts that QB items have that match the name.
Steps to take in QBs:
Check Item within QuickBooks to confirm the same GL accounts are set up as in ST.
If type "Service" then uncheck the box saying "This item is used in assemblies or is purchased for a specific customer: job"
If type "NonInventory Part" then check the box saying "This item is used in assemblies or is purchased for a specific customer: job"
