--- title: "Place a work order on hold" slug: "place-a-job-on-hold" tags: ["Area - Jobs, Appts, Projects", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch"] updated: 2026-11-04T22:45:07Z published: 2026-11-04T22:45:07Z canonical: "help.servicetitan.com/place-a-job-on-hold" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Place a work order on hold ## ## Overview Place a work order on hold when you need to wait for someone or something before you can move forward with it. For example: - A permit is pending - You are waiting for parts or materials to be delivered - You need authorization from a manager, subcontractor, or client - You haven't been able to get in touch with the customer to reschedule the work order ## --- ### #### Who uses this feature - Dispatchers and CSRs - Applies to all business types - Applies to all trades ## Things to know - You can view a list of all appointments that are on hold at the bottom of the Dispatch Board. - Placing a work order on hold is different than pausing it. For more, see the following articles: - [When should a technician pause an appointment?](/v1/docs/appointments-faq#technician-experience) - [Pause with ServiceTitan Mobile](/commercial/docs/pause-appointments-in-servicetitan-mobile) - [Use Pause for multi-day work orders](/commercial/docs/pause-multi-day-jobs-2) ## Manage hold reasons Adding work order hold reasons that accurately reflect the reasons why work orders are placed on hold helps provide accurate reporting and record-keeping. Hold reasons should be meaningful, specific, and easy to understand by everyone at your business. > **Note**: Only administrators and users with the correct permissions can manage hold reasons. Contact your administrator if you need permissions to manage hold reasons. ## Add or edit a work order reason 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A27%3A41Z&se=2026-11-09T12%3A27%3A41Z&sr=c&sp=r&sig=0ybxPFROH06xz3IZMEodnL9CB6EBmpy5ywhr4N5ZD%2BM%3D). 2. In the side panel, go to **Operations > Cancel and Hold Reasons**. 3. Click **Add** to add a work order hold reason or **Edit** next to the work order hold reason you would like to change. 4. Click **Save**. ![Work order hold reason dialog shows “Waiting on manager” active, with Cancel and Save options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 5.28.35 PM(2).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A27%3A41Z&se=2026-11-09T12%3A27%3A41Z&sr=c&sp=r&sig=0ybxPFROH06xz3IZMEodnL9CB6EBmpy5ywhr4N5ZD%2BM%3D) ## Activate or deactivate work order hold reasons Work order hold reasons can be deactivated or activated in bulk. 1. Go to the top toolbar and click the **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A27%3A41Z&se=2026-11-09T12%3A27%3A41Z&sr=c&sp=r&sig=0ybxPFROH06xz3IZMEodnL9CB6EBmpy5ywhr4N5ZD%2BM%3D). 2. In the side panel, go to **Operations > Cancel and Hold Reasons**. 3. Check the box or boxes for the reason or reasons you would like to activate or deactivate. 4. Click **Activate** or **Deactivate**. 5. Confirm your activation or deactivation. ![Work order cancel reasons table highlights selected entries, including Competitor arrived and Customer not home.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 5.42.34 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A27%3A41Z&se=2026-11-09T12%3A27%3A41Z&sr=c&sp=r&sig=0ybxPFROH06xz3IZMEodnL9CB6EBmpy5ywhr4N5ZD%2BM%3D) ## Place a work order on hold When placing a work order on hold, all appointments for that work order are placed on hold. You can reverse that action when you are ready to resume the work order. 1. From the work order you would like to place a hold on, click **Work Order Actions > Hold All Appointments**. ![Work Order Actions menu displays options to complete, hold, cancel, estimate, purchase, survey, and attach equipment.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 5.07.55 PM(1).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A27%3A41Z&se=2026-11-09T12%3A27%3A41Z&sr=c&sp=r&sig=0ybxPFROH06xz3IZMEodnL9CB6EBmpy5ywhr4N5ZD%2BM%3D) 2. Select a hold reason from the dropdown and add comments, then click **Hold**. ![Work order hold dialog asks why appointments are paused, showing “Waiting for manager” and a Hold button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 5.44.14 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A27%3A41Z&se=2026-11-09T12%3A27%3A41Z&sr=c&sp=r&sig=0ybxPFROH06xz3IZMEodnL9CB6EBmpy5ywhr4N5ZD%2BM%3D) 3. When you're ready to resume all appointments, click **Work Order Actions > Remove Hold From All Appointments**. ## ## FAQ --- ### #### What do you do if a service call requires a special part to be ordered? Sell an estimate for the replacement part and choose to perform the work later. The Sold estimate is in the Follow Up tab. You can leave it there and create the install work orderwhen the part comes in, or create the install work order now and put it on hold with a tag that says waiting for parts. A project is created when you schedule the installation. That project includes the service call and the install work order. If you put the work order on hold, be sure to schedule a report for all the work orders you have on hold so that you don't forget about them. #### What do you do if the customer needs to cancel temporarily, and we don't want to lose all of the items on the invoice? [Put the work order on hold](/commercial/docs/place-a-job-on-hold-1) until the customer is ready to move forward. Create a report for all work orders on hold so that you don't forget about them. ## Want to learn more? - See [Edit work order information](/commercial/docs/edit-job-information) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A sales tech sells an estimate. -or- A service, maintenance, or install tech sells an estimate. -or- A CSR sells an estimate over the phone. Let's say the estimate total is below the sold threshold (the customer wants to schedule the work, but hasn't fully decided). [Learn more →](https://help.servicetitan.com/docs/understanding-estimates-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)