---
title: "Why does photo upload to a work order freeze on loading on the office side?"
slug: "photo-upload-to-a-job-freeze-on-loading-on-the-office-side"
updated: 2026-11-05T20:32:43Z
published: 2026-11-05T20:32:43Z
canonical: "help.servicetitan.com/photo-upload-to-a-job-freeze-on-loading-on-the-office-side"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does photo upload to a work order freeze on loading on the office side?

## Problem

When trying to upload multiple photos to a work order, the process locks up and shows *Loading* continuously.

## Solution

1. Open your web browser.
2. Go to the browser settings. This can vary by browser. Look for three dots or lines in the corner of your browser window.
3. Find the option for **Clear browsing data** or **Clear cache**. This might be under *Privacy and Security*.
4. Select to clear cached images and files. You might see options for how far back to clear.

> [!TIP]
> **Tip:** Select **All time** to clear everything.
5. Close the settings.
6. Open a new tab in your browser.
7. Go back to ServiceTitan and try uploading photos to a work order again.