---
title: "What is causing the No Records Available error when creating a return?"
slug: "no-records-available-error-when-creating-a-return"
tags: ["Area - Accounting", "Area - Inventory and POs", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T00:26:09Z
published: 2026-10-16T00:26:09Z
canonical: "help.servicetitan.com/no-records-available-error-when-creating-a-return"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the No Records Available error when creating a return?

## Problem

When creating a return and entering a PO number the items do not automatically appear in the list. The error message *No Records Available* shows up in the item list field.

## Solution

### What is causing the No Records Available error when creating a return?

The error message *No Records Available*, which causes no items to populate on a return, is likely because there is no bill associated with that purchase order.

1. In the *Inventory* or *Purchasing* module, click on **Purchase Orders**.
2. Click on the PO number for the PO with the error.
3. Click on *Documents* under the heading. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-the-no-records-available-error-when-creating-a-return-image-gcgiwvfx.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A09Z&se=2026-11-09T12%3A38%3A09Z&sr=c&sp=r&sig=Q31X2r%2Fz1fzoB%2FYd9xhnpYbxcmN%2FiHVGS57PBm4y0xQ%3D)
4. If there is no *Documents* link, or no *Bill* showing in the *Documents*, you'll need to [manually create a bill.](/commercial/docs/create-bills-for-purchase-orders)
5. Once the bill is created, try the return again.
6. To avoid this problem in the future, consider [enabling the auto creation of bills.](/commercial/docs/create-bills-for-purchase-orders#turn-auto-bill-creation-on-or-off)
7. If there is a bill showing, but the error remains, [contact technical support](http://go.servicetitan.com/ask).