Overview
The Job Types and Dispatch Fees section in Voice Agent (VA) settings lets you configure exactly which actions your Voice Agent can take for each job type—book, reschedule, or cancel—and what dispatch fee it quotes—without generating any follow-up tasks.
Who uses this feature
Administrators and managers
Applies to all business types
Applies to all trades
Feature configuration
Contact Center Pro is currently in Early Access and available for specific accounts. It is subject to change. If you want to enable this feature for your account, book a demo here.
Contact Center Pro requires an Enterprise Hub network. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to request a network.
The Edit Voice Agent Settings permission is required to use this feature. Please contact the account administrator on your team. For more, see Manage Contact Center Pro permissions.
Things to know
This feature is accessible for customers using Contact Center Pro.
Changes apply to the selected ServiceTitan account (tenant) only.
Job types are sourced from each tenant account's Settings
> Operations > Job Types. For more, see Set up and use job types.
Benefits
Higher conversion with price transparency: Callers hear the exact dispatch fee during booking, reducing hesitation and drop-off.
Granular control by job type: Authorize only profitable or supported categories per account, minimizing misroutes. Choose which actions the Voice Agent may take for each job type, so it can book work you want booked without cancelling work you would rather review first.
Better caller experience: Clear expectations and fewer handoffs lead to smoother, completed bookings.
Configure Job Types and Dispatch Fees for individual accounts
Decide how the Voice Agent manages job booking, dispatch fees, and service descriptions for each tenant account's job types.
Access Job Types and Dispatch Fees
Go to Contact Center Pro and click Settings
.In the side panel, click Voice Agent.
Select the tenant account you want to configure in the Account Level section.
In the Job Types and Dispatch Fees section, click Edit.
You'll see all job types for the tenant account. From here, you can choose which actions your Voice Agent can take for each job type, add descriptions and set dispatch fees.
Enable Voice Agent actions per job type
Each job type has three independent toggles. Turn on only the actions you want your Voice Agent to take for that job type:
Voice Agent Can Book — the Voice Agent can book a new job of this job type.
Voice Agent Can Reschedule — the Voice Agent can reschedule or confirm an existing Appointment of this job type.
Voice Agent Can Cancel — the Voice Agent can cancel an existing appointment of this job type.
Each toggle saves independently. For example, you can let your Voice Agent book and reschedule a job type while requiring a person to handle cancellations for it.
To bulk enable, select Bulk Actions > Enable.
To turn booking off, turn off the toggle or select multiple job types and click Disable.
Note: Your Voice Agent also needs the matching capability turned on under Skills and Capabilities — Confirm and reschedule appointments or Cancel appointments. Both the capability and the job type toggle must be on before your Voice Agent takes that action.
Note: Your existing job types keep the behavior they had. Voice Agent Can Reschedule and Voice Agent Can Cancel were set to match whatever Voice Agent Can Book was already set to, so nothing changes until you edit a toggle. Job types you create from now on start with Voice Agent Can Reschedule and Voice Agent Can Cancel turned off.
Set Dispatch Fees
Click the Dispatch fee and the After-Hours Dispatch Fee column for a job type to set a fee.
To bulk add fees, select Bulk Actions > Add dispatch fee or Add After-Hours Dispatch Fee.
When configuring the dispatch fee, you have three options:
No specified dispatch fee: Mentions a fee may apply without amount.
Free service: The Voice Agent will not mention anything regarding a dispatch fee.
Specific amount: Quotes the exact amount for that job type.
Add description
Add a description so the Voice Agent can better match the customer's request to the correct service.
In the Description column, click Add description for the job type.
Enter the description.
Click Apply.
When finished, click Save.
You can then configure the wording the Voice Agent uses when communicating dispatch fees. For more, see Configure Voice Agent Settings.