---
title: "Items are missing in Items and Pricing"
slug: "items-are-missing-in-pricebook"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:32:23Z
published: 2026-10-16T02:32:23Z
canonical: "help.servicetitan.com/items-are-missing-in-pricebook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Items are missing in Pricebook

## Problem

Services, materials or equipment items aren't appearing in your Pricebook or when trying to add to estimates or invoices.

## Solution

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Confirm equipment is active in Pricebook

1. Go to the navigation bar and click **Pricebook**.
2. In the side panel, go to the appropriate tab, *Services, Materials, or Equipment*, based on what's missing.
3. Click **Filters**.
4. Under **Status**, select **Inactive** and click **Apply** to reveal hidden items. ![Filters menu for equipment search, highlighting status options and apply button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/items-are-missing-in-pricebook-image-qxyvau8f.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A28%3A25Z&se=2026-11-09T12%3A28%3A25Z&sr=c&sp=r&sig=FDqfotj5%2BkfPGDBLLeeIuhIU3J1hoIkpdEf4Ic428zQ%3D)
5. You can [activate items one-by-one](/commercial/docs/edit-pricebook-items#activate-a-pricebook-item), or [bulk activate the items using Edit Mode](/commercial/docs/bulk-edit-pricebook-items#bulk-activate-and-deactivate-pricebook-items).

### Check the previous Pricebook version and bulk activate items

1. Go to **Pricebook** > **History**.
2. Click **.XLS** in the *After* column to download the most recent imported file. ![Table displaying pricebook import history with user actions and changes over time.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/items-are-missing-in-pricebook-image-0390nuuo.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A28%3A25Z&se=2026-11-09T12%3A28%3A25Z&sr=c&sp=r&sig=FDqfotj5%2BkfPGDBLLeeIuhIU3J1hoIkpdEf4Ic428zQ%3D)
3. Open the file and locate the **Active** column.
  1. **1** means the item active in Pricebook
  2. **0** means the item is inactive in Pricebook ![Spreadsheet showing equipment details with highlighted active status and supplier catalog information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/items-are-missing-in-pricebook-image-gyrg4e25.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A28%3A25Z&se=2026-11-09T12%3A28%3A25Z&sr=c&sp=r&sig=FDqfotj5%2BkfPGDBLLeeIuhIU3J1hoIkpdEf4Ic428zQ%3D)
4. In the file, update 0 to 1 for the items you want activate.
5. Save the file as **Excel** and [import it back to Pricebook.](/commercial/docs/import-and-export-your-pricebook-1#import-your-pricebook)