Troubleshooting
Role: Administrator · Office Admin · Sales Manager · Accountant · BookkeeperArea: Progress Billing · Projects · Change Orders · Estimates · All versions
What you're seeing
You want to unsell a change order on a project, but the Unsell button isn't available, so you can't remove the sold change order the usual way.
Why this happens
There is 1 common reason.
Reason 1
Unsell is only available under specific conditions and is disabled for estimates attached to a project.
The Unsell button is only available in specific conditions — for example, when the estimate has not been signed and no job has been booked from it. It is not available for estimates that are attached to a project (such as change orders) by design. When Unsell is unavailable, you can remove the sold change order by duplicating the change order estimate and then deleting the original.
How to fix it
Caution: This procedure deletes the original sold change order estimate. If the change order has already been invoiced or billed, deletion may be blocked or may have financial consequences. Confirm the change order has not been billed before proceeding.
Note: You need the Edit estimate and Delete project and location opportunities and estimates permissions to edit and delete estimates. If you don't have them, contact your admin.
1Duplicate the change order estimate, then delete the original
Use this when the Unsell button is unavailable because the estimate is attached to a project.
Search for and open the project you want to remove the change order from.
On the project, click the Estimates section on the side menu.
Open the Change Order Estimate you want to remove.
Duplicate the estimate that has the sold change order.
Click the opportunity number on the duplicated estimate, then delete the original estimate that has the sold change order.
✓ Done · The sold change order is removed from the project.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The project number and the change order estimate involved
Whether the change order has been invoiced or billed
Whether the Unsell button appears for other estimates on the project
Which steps from this article you already tried
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Unsell a sold estimate ›
How to unsell an estimate when the Unsell button is available.