Problem
Technicians currently can't edit discounts on mobile; a pricebook item with a negative price solves this.
Solution
Note: Depending on your account's configuration, you might see one or more of the following:
Items and Pricing instead of Pricebook.
Customer instead of Homeowner.
Procurement instead of Inventory.
The names are different, but everything works the same way. For more, see Commercial Personalization Platform - FAQ.
Go to the navigation bar and click Pricebook
In the Services screen opens, click +Add Service.
Name the new item Discount.
Enter a negative value in the price field, for example, -50. This will function as a discount when added to an invoice or estimate.
Assign the category for this item.
Make sure the General Ledger (GL) mapping for this service item matches that of other Discounts and Fees.
Click Save to add the service to your Pricebook.
In ServiceTitan Mobile, technicians can now add the newly created Discount service item to estimates or invoices.
The price of this item is editable directly from the mobile device, giving technicians the flexibility to adjust discounts as needed in the field.