How to access advanced analytics tabs in DialPad? Updated on Jul 11, 2026 Published on Mar 23, 2026
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Open in ChatGPT Ask ChatGPT about this page Open in Claude Ask Claude about this page Prev Next Problem Employees might have trouble finding the advanced analytics tabs in DialPad. These tabs include Heatmaps , Service Level , Queue , Disposition , Agent Status , Current Calls , and IVR Menu
Solution Go to your DialPad account.
Click Analytics on the left side of your screen.
Under the All calls section, click This office , type the name of your contact center, and select the contact center you want to explore.
Note: Advanced analytics are for contact centers only. Departments and the main line have limited options for analytics.
Automated phone menu that greets callers and routes them to the right team or queue based on their input.
What it does: Reduces hold times and misrouted calls by intelligently directing customers to the appropriate CSR or department.
Also called: Phone tree, Auto-attendant
Tags: Phones Pro, Contact Center Pro
See the full glossary →
a.k.a. Interactive Voice Response
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