---
title: "How do I switch the customer type from Residential to Commercial?"
slug: "how-do-i-switch-the-customer-type-from-residential-to-commercial"
tags: ["Area - Customer and Location", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T03:09:07Z
published: 2026-10-15T03:09:07Z
canonical: "help.servicetitan.com/how-do-i-switch-the-customer-type-from-residential-to-commercial"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I switch the customer type from Residential to Commercial?

## Problem

Customer locations show as residential when booking calls, but need to be commercial. The customer type setting needs to be updated in the Customer Record.

## Solution

1. [Search for](/commercial/docs/use-search-in-servicetitan) and open the customer's record.
2. In the customer record, click **Edit** next to the customer's name.
3. In the *Customer Type* section, click **Commercial**.
4. Click **Save**.

This customer will now show as *Commercial* when booking calls.

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)