---
title: "How do I enable call hold and answer in Phones Pro Contact Centers?"
slug: "how-do-i-enable-call-hold-and-answer-in-phones-pro-contact-centers"
tags: ["Area - Phones Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:14:17Z
published: 2026-10-16T02:14:17Z
canonical: "help.servicetitan.com/how-do-i-enable-call-hold-and-answer-in-phones-pro-contact-centers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I enable call hold and answer in Phones Pro Contact Centers?

## Problem

Users cannot see when another call is coming in if they're already on a call.

## Solution

Edit the settings for the Contact Centers in Dialpad.

### Change contact center settings

1. Go to your [Dialpad](https://dialpad.com/settings) account.
2. Click **Admin Settings** **> Contact Centers**.
3. Under *Agent and Call Settings*, uncheck all three boxes for the routing. The changes are saved automatically.

![Under Agent and Call Settings, uncheck all three boxes for the routing](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-enable-call-hold-and-answer-in-phones-pro-contact-centers-image-y3gy02wi.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A17Z&se=2026-11-09T12%3A30%3A17Z&sr=c&sp=r&sig=87f17rIXKZubKpoP7v4zyHHpV29tKZzIGt2moAIEXTw%3D)

Now when a call comes in, agents will be notified of any inbound calls, even if they're on a call.