Problem
A limit was mistakenly set on the item under Discounts and Fees. This caused incorrect gross figures in sales reports.
Solution
Note: Depending on your account's configuration, you might see one or more of the following:
Items and Pricing instead of Pricebook.
Customer instead of Homeowner.
Procurement instead of Inventory.
The names are different, but everything works the same way. For more, see Commercial Personalization Platform - FAQ.
Change discount type
Go to the navigation bar and click Pricebook.
In the side menu, click Discounts & Fees.
Find the item.
Click
.In the Discount Type field, change the discount type from Fixed Amount to Percentage.
Set the Discount Limit to zero.
Change Discount Type back to Fixed Amount.
Enter the correct amount.
Save your changes.
This process removes the unexpected limit and ensures your sales reports are accurate.