---
title: "How can I complete a work order from the office side and test work order notifications without affecting technician performance?"
slug: "how-can-i-complete-a-job-from-the-office-side-and-test-job-notifications"
updated: 2026-11-05T19:09:41Z
published: 2026-11-05T19:09:41Z
canonical: "help.servicetitan.com/how-can-i-complete-a-job-from-the-office-side-and-test-job-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I complete a work order from the office side and test work order notifications without affecting technician performance?

## Problem

You need to complete a work order in ServiceTitan from the office side to test work order notifications without impacting technician performance. Sometimes, you may encounter issues when the work order has a non-managed technician assigned and a non-zero dollar invoice.

## Solution

Complete a work order from the office side in ServiceTitan to test post-work order communications without affecting your technician's numbers.

### Test work order notifications

Create a work order using a test location, and ensure the location has valid contact information with work order notifications enabled. For more, see [Enable booking confirmations.](/commercial/docs/enable-booking-confirmations)

1. On the *Work Order* screen, click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-complete-a-job-from-the-office-side-and-test-job-notifications-without-affecting-technician-performance-image-0p0zohey.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) and select **No Charge/Non-Opportunity**.
2. When finished, click **Save**.
3. Go to the *Invoice* screen and ensure there are no tasks.
4. Go back to the *Work Order* screen.
5. Scroll down to the *Scheduled Appointments* section and check if a technician is assigned to each appointment.
6. If a technician is missing, click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-complete-a-job-from-the-office-side-and-test-job-notifications-without-affecting-technician-performance-image-l34o2pcl.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) and assign a technician to the appointment.
7. Dispatch and arrive the technician to the appointment, and then complete the work order.