---
title: "Hold and reschedule an appointment in the ServiceTitan Field Mobile App"
slug: "hold-and-reschedule-an-appointment-in-the-servicetitan-field-mobile-app"
tags: ["Area - Field Mobile App (FMA)", "Area - Jobs, Appts, Projects", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"]
updated: 2026-10-30T08:07:23Z
published: 2026-10-30T08:07:23Z
canonical: "help.servicetitan.com/hold-and-reschedule-an-appointment-in-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hold and reschedule an appointment in the ServiceTitan Field Mobile App

## Overview

Hold and reschedule a work order appointment if the work can't be finished today and there's a need to reschedule. This ensures all work is properly tracked. If you plan to return the same day, [pause the appointment](/commercial/docs/pause-an-appointment-in-the-servicetitan-field-mobile-app) instead.

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- The *Place job on hold* permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- You can hold appointments one at a time.
- You cannot place appointments on hold if you have not arrived at the work order.
- You cannot remove the Hold from an appointment, it must be completed by the office.

## Hold and reschedule an appointment in the Field Mobile App

1. Open the work order and tap **Close Out**.
2. On the *Close Out* screen that opens, tap **Hold and Reschedule Appointment**. ![Options for closing out an appointment, including rescheduling and marking completion.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/hold-and-reschedule-an-appointment-in-the-servicetitan-field-mobile-app-image-h37iz9h5.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A39Z&se=2026-11-09T11%3A57%3A39Z&sr=c&sp=r&sig=i%2FufZBAyh0IFXwVn8uXILyNz%2F9qT%2FG8%2F5jXQIX6OzBs%3D)
3. On the screen that opens, select the *Reason for Hold*.
4. (Optional) Leave a note for the office.
5. When finished, tap **Place Appointment on Hold**. ![Instructions for placing an appointment on hold due to waiting for materials.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/hold-and-reschedule-an-appointment-in-the-servicetitan-field-mobile-app-image-nb8yxjoy.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A39Z&se=2026-11-09T11%3A57%3A39Z&sr=c&sp=r&sig=i%2FufZBAyh0IFXwVn8uXILyNz%2F9qT%2FG8%2F5jXQIX6OzBs%3D)

This marks the appointment as *Done* and moves it to the *Previous* tab. A duplicate appointment is created automatically on the *Paused* tab. Your office will need to remove the hold from the new appointment before you can dispatch and arrive to it.

![Dashboard showing paused job details for Commercial Fan Installation task.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/hold-and-reschedule-an-appointment-in-the-servicetitan-field-mobile-app-image-b2q79hx0.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A39Z&se=2026-11-09T11%3A57%3A39Z&sr=c&sp=r&sig=i%2FufZBAyh0IFXwVn8uXILyNz%2F9qT%2FG8%2F5jXQIX6OzBs%3D)

## Want to learn more?

- See [Schedule another appointment in the ServiceTitan Field Mobile App](/commercial/docs/schedule-another-appointment-in-the-servicetitan-field-mobile-app)