---
title: "Set up and run the financing fees/buydown workflow"
slug: "finance-fees-buydown-recommended-workflow"
tags: ["Area - Accounting", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T02:03:31Z
published: 2026-10-15T02:03:31Z
canonical: "help.servicetitan.com/finance-fees-buydown-recommended-workflow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up and run the financing fees/buydown workflow

## Overview

The Financing fees/buydown workflow lets you record the fee a financing company charges when a customer finances a Job. You set up the general ledger accounts, payment types, and Pricebook items once, then follow a repeatable process each time a financing company pays you less than the financed amount. This keeps your revenue, financing fee expense, and Job Costing accurate while hiding the financing details from the original customer.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

---

### 

#### Who uses this feature

- Administrators, accountants, and bookkeepers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this workflow. To set it up, contact [Technical Support](http://go.servicetitan.com/ask) for details.
- The following permissions are required to create general ledger accounts, payment types, pricebook items, and customer records, and to create and export adjustment invoices. Please contact the account administrator on your team:
  - *Accounting*
  - *Pricebook*

## Things to know

- When you create the financing task, decide whether it should be commissionable based on your company practices. To avoid duplicating commission, make the task non-commissionable. For more, see [Add materials to Pricebook](/commercial/docs/add-materials-to-your-pricebook-1#add-material-commission-information).
- QBO only: After export, the credits that were created must be manually applied to the Invoice. Go into the invoice for the original customer, choose to add payment, check the Journal Entry shown under *Credits*, and click **Save and Close**. Repeat for the invoice for the financing customer.
- If you reconcile your bank statement by Batch, do not batch and export the Finance Fee and financing-company payment types with other Payments—they will make your batches not match your bank.
- The Finance Fee and financing-company payment types can be batched individually or with each other, but not with other payment types.

## Step 1: Set up a financing/buydown workflow

Set up the following before processing any financing payments.

### Create the general ledger accounts

You need these general ledger accounts, or create new general ledger accounts. For more, see [Set up general ledger accounts](/commercial/docs/set-up-general-ledger-accounts).

- Financing Fees (expense account) - You can create one GL account per financing company (for example, GreenSky Financing Fees) or one general financing fees account.
- Clearing Account (other current liability account).

### Create the payment types

To create a new payment type, go to **Settings > Invoicing > Payment and Invoice Types** and click **Add**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(373).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)

Create the following:

- Payment type named **Finance Fee**:
  - **Export as:** Journal Entry (exports as AR Adjustment for Intacct integrations).
  - **Attributes**: Select the Financing Attribute for your financing integration.
  - **Map to:** The finance fee expense account you created.
  - Create more than one if you made multiple finance fee expense accounts.
- Payment type named after your financing company (for example, GreenSky Financing):
  - This is a customer-facing payment, so be mindful of the name.
  - **Export as:** Journal Entry (exports as AR Adjustment for Intacct integrations).
  - **Attributes**: Select the Financing Attribute for your financing integration.
  - **Map** **to**: The Clearing Account.
  - Create more than one if you work with multiple financing companies.

### Create the pricebook service and customer records

1. Add a service to your Pricebook named Financing Task.
  - To add a service, click **Pricebook > Services > + Add Service**.
  - Set its general ledger account to the **Clearing Account**.
  - Set this task to **non-commissionable** to avoid duplicating commissions.
    - For more, see [Add services to your pricebook](/commercial/docs/add-services-to-your-pricebook).![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(374).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
2. Create a new customer for each financing company, by going to **Calls.** For more, see [Create a customer record](/commercial/docs/create-a-customer-record). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(371).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)

## Step 2: Process financing company payments

1. Create an invoice and add a payment for the full amount financed.
  - **Payment Type:** Your financing company payment type (for example, GreenSky Financing). This is the payment type mapped to the liability account.
  - **Amount:** The full amount financed.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(376).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
2. Create an adjustment invoice by clicking **Add an Adjustment Invoice**, then click **Update Invoice Details**.
  - Change the *Bill To* field to the financing company. This hides the whole adjustment invoice from the original customer.
  - Click **Save**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(377).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
3. Click **Add a Service**.
  - **Service Name:** Financing Task (created in Step 1).
  - **Unit Price:** The amount that was financed.
4. Export the invoice. You can export it before payment from the financing company is received. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(378).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
5. When payment is received from the financing company, go to the financing company customer page and click **Collect Payment**.
  - **Amount:** The amount received from the financing company (this is less than the amount financed).
  - **Payment Type:** However the financing company paid you.
  - Apply to the appropriate invoice, then click **Save**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(379).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
6. Receive a second payment for the remaining amount. If needed, click **Collect/Apply Payment** again.
  - **Payment Type:** Finance Fee.
  - **Amount:** The remaining amount.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/finance-feesbuydown-recommended-workflow-image-c2lha5e9.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)

## Step 3: Track the financing fee as a job cost (optional)

Complete this step if you want the financing fee to appear as a cost on your job costing report.

### Set up the material

Go to **Pricebook > Materials > + Add Material**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(380).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)

- **Name:** GreenSky Financing Fee (or Financing Fee, or the name of another financing company).
- **General Ledger Account:** The Financing Fee expense account.

This is a non-inventory, non-chargeable material.

### Add it to an adjustment invoice

Create an additional adjustment invoice and add the material you created.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(381).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)

- **Cost**: The financing fee amount.
- No price.

This lets you see the cost associated with the fee on your job costing report.

## Want to learn more?

- See [Set up general ledger accounts](/commercial/docs/set-up-general-ledger-accounts)
- See [Create an adjustment invoice](/commercial/docs/create-an-adjustment-invoice)

Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs.

**What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront.

**Also called:** Customer financing, Payment plans

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Customer Financing

The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes.

**What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job.

**Also called:** Work order, Service ticket

**Tags:** Core

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's product and service catalog where all items, tasks, materials, and pricing are defined and maintained.

**What it does:** Ensures pricing consistency across all technicians and CSRs and enables fast, accurate estimate and invoice generation.

**Also called:** Price list, Service catalog

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The calculation of actual costs (labor, materials, overhead) against revenue for each job to determine true profitability.

**What it does:** Shows which job types, technicians, or BUs are truly profitable after accounting for all costs, not just top-line revenue.

**Also called:** Job profitability, Cost tracking

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The finalized billing document sent to a customer after work is completed, generated from job records in ServiceTitan.

**What it does:** Records all work performed and charges for accurate payment collection, financial reporting, and accounting integration.

**Also called:** Bill, Work order invoice

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Integrated payment processing within ServiceTitan for collecting credit card, ACH, and financing payments in the field or office.

**What it does:** Eliminates third-party payment friction by letting techs collect payment on-site via the mobile app, with funds deposited directly.

**Also called:** In-app payments, Field payments

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** ServiceTitan Payments