--- title: "Enable or disable Arrive by GPS for technicians using the ServiceTitan Field Mobile App" slug: "enable-or-disable-arrive-by-gps-for-technicians-using-servicetitan-field-mobile" tags: ["Area - Field Mobile App (FMA)", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - Owner Admin", "Type - Commercial", "Type - Residential"] updated: 2026-10-30T08:07:45Z published: 2026-10-30T08:07:45Z canonical: "help.servicetitan.com/enable-or-disable-arrive-by-gps-for-technicians-using-servicetitan-field-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable or disable Arrive by GPS for technicians using the ServiceTitan Field Mobile App ## Overview Dispatched technicians with [GPS-enabled devices](/commercial/docs/enable-native-gps-access-for-the-servicetitan-field-mobile-app) are automatically marked as *Arrived* in ServiceTitan when they're within 125 meters of a work order's service location. This helps to ensure accurate timesheets, dispatcher workflows, and customer communications. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A18Z&se=2026-11-09T12%3A10%3A18Z&sr=c&sp=r&sig=jUK%2FEOfQ1RYVNftZABThcJlZ1%2BOKL5j4ohG06NGCRVM%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A18Z&se=2026-11-09T12%3A10%3A18Z&sr=c&sp=r&sig=jUK%2FEOfQ1RYVNftZABThcJlZ1%2BOKL5j4ohG06NGCRVM%3D). [KB - Enable or Disable Arrive by GPS in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/42c0m7kp12?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Administrators - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Things to know - The service location address must be [validated by the office](/commercial/docs/create-a-customer-record#add-a-new-customer) in the customer's record for auto-arrive to work with Arrive by GPS. If the address can't be validated, the office will need to [manually enter](/commercial/docs/create-a-customer-record#:~:text=it%20doesn%E2%80%99t%20populate%2C-,manually%20enter%20the%20longitude%20and%20latitude%20coordinates,-so%20jobs%20can) the longitude and latitude coordinates. - GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile. - If GPS is not working properly, technicians can manually arrive themselves by tapping **Arrive** in the Field Mobile App. ## Enable a GPS device After your account is configured for Arrive by GPS, complete the following: - [**Enable native GPS access for the ServiceTitan Field Mobile App**](/commercial/docs/enable-native-gps-access-for-the-servicetitan-field-mobile-app)**:** This allows the Global Positioning System (GPS) on the mobile device it's installed on to track a technician's location. - [**Add specific GPS providers**](/commercial/docs/add-gps-providers-1)**:** You only need to do this if a technician uses a separate GPS device, like TomTom, Fleetmatics, or another GPS provider. After this, Arrive by GPS is enabled by default. Now, when a dispatched technician is within 125 meters of the work order service location, they'll be automatically marked as *Arrived* in ServiceTitan and the Field Mobile App. ## Disable Arrive by GPS To disable Arrive by GPS for a technician, remove their device from the GPS provider list in ServiceTitan. > [!NOTE] > **Note:** Removing a GPS device disables all GPS features in ServiceTitan, including real-time technician tracking. 1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A18Z&se=2026-11-09T12%3A10%3A18Z&sr=c&sp=r&sig=jUK%2FEOfQ1RYVNftZABThcJlZ1%2BOKL5j4ohG06NGCRVM%3D). 2. In the side panel, go to **Integrations** **>** **GPS**. 3. Click **Edit** next to the GPS provider used by the technician. 4. Click the **Devices** tab. 5. Locate the technician then click **Delete**. ![Interface for editing GPS provider details, showing user accounts and options to delete.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/enable-or-disable-arrive-by-gps-for-technicians-using-the-servicetitan-field-mobile-app-image-1yu98bnc.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A18Z&se=2026-11-09T12%3A10%3A18Z&sr=c&sp=r&sig=jUK%2FEOfQ1RYVNftZABThcJlZ1%2BOKL5j4ohG06NGCRVM%3D) 6. When finished, click **Save**. ## Want to learn more? - See [Enable native GPS access for the ServiceTitan Field Mobile App](/commercial/docs/enable-native-gps-access-for-the-servicetitan-field-mobile-app) - See [Technicians aren't auto-arriving to jobs](/commercial/docs/technicians-aren-t-auto-arriving-to-jobs-in-servicetitan-mobile) - See [Administrators: Manage technicians and features from the office](/commercial/docs/field-mobile-app-home-1#administrators-manage-technicians-and-features-from-the-office)