---
title: "Dispatch and arrive at a Service Agreement visit in the ServiceTitan Field Mobile App"
slug: "dispatch-arrive-service-agreement-visit-servicetitan-field-mobile-app"
tags: ["Area - Service Agreements", "Area - Field Mobile App (FMA)", "Type - Commercial", "Focus - Service Replacement", "Role - Technician"]
updated: 2026-11-02T09:43:45Z
published: 2026-11-02T09:43:45Z
canonical: "help.servicetitan.com/dispatch-arrive-service-agreement-visit-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispatch and arrive at a Service Agreement visit in the ServiceTitan Field Mobile App

## Overview

Dispatch yourself to a work order and mark yourself as arrived to begin working on a visit.

---

### 

#### Who uses this feature

- Technicians
- Primarily for Commercial Service and Replacement business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Permissions are required to use certain features in the ServiceTitan Field Mobile App. Please contact the account administrator on your team.

## Things to know

- Depending on your company setup:
  - Timesheets may be [automatically created](/commercial/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app#:~:text=Automatic%20timekeeping) when you dispatch and arrive at a work order.
  - You may be [automatically marked as Arrived](/commercial/docs/enable-or-disable-arrive-by-gps-for-technicians-using-servicetitan-field-mobile). For more, see [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/commercial/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app).
- Your office may prefer to dispatch and arrive technicians on their side. Ask your office to confirm who is responsible for these actions.

> [!NOTE]
> **Note:** You must be [Checked-In on the Dispatch Board by the office](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) before they can dispatch you or you can dispatch yourself to a job. [Check In](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) is not the same as Clock In. Check In determines which technicians show up as available to work on the Dispatch Board for everyone in the office.

## Dispatch to a work order

If the office hasn't dispatched you, you can dispatch yourself when you head out to a work order.

1. Open the **work order** you're heading out to.
2. On the *Work Order Details* screen that opens, tap **Dispatch**.

![HVAC maintenance work order scheduled for March 14, 2025, with service details and Dispatch button highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/HVAC%20Work%20Order%20Details-7.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A11Z&se=2026-11-09T11%3A57%3A11Z&sr=c&sp=r&sig=68eTQefYTPoQUOTJH%2B8JfaJLxf5E%2BFwWXcXI9KiWA0I%3D)
3. The *Work Order* screen updates to show you're dispatched to your next work order.

## Arrive at a work order

When you've arrived at a work order, you can mark yourself as *Arrived* to begin your work.

1. Open the work order you're dispatched to and tap **Arrive**.

![HVAC maintenance work order screen shows dispatched visit details and highlighted Arrive button for technician check-in.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/HVAC%20Work%20Order%20Details-6%20(1).png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A11Z&se=2026-11-09T11%3A57%3A11Z&sr=c&sp=r&sig=68eTQefYTPoQUOTJH%2B8JfaJLxf5E%2BFwWXcXI9KiWA0I%3D)
2. On the confirmation that pops up, tap **Yes** to mark yourself arrived.

> [!TIP]
> **Tip:** If you accidentally tap **Arrive**, you can tap **No** in the pop-up to cancel the action.

Depending on your company's setup, you may trigger several forms to complete after you arrive at a work order. [Required arrival forms](/commercial/docs/use-required-arrival-forms-in-the-servicetitan-field-mobile-app) must be completed upon arrival. [Other types of forms](/commercial/docs/complete-and-send-forms-in-the-servicetitan-field-mobile-app) can be completed later.

## Want to learn more?

- Next topic: [Track equipment-related tasks for a Service Agreement visit in the ServiceTitan Field Mobile App](/commercial/docs/track-equipment-related-tasks-service-agreement-visit-servicetitan-1)