---
title: "Dialpad Error Message: Your app seems to be having trouble registering with Dialpad"
slug: "dialpad-error-message-your-app-seems-to-be-having-trouble-registering"
tags: ["Area - Phones Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:23:33Z
published: 2026-10-16T02:23:33Z
canonical: "help.servicetitan.com/dialpad-error-message-your-app-seems-to-be-having-trouble-registering"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Error Message: Your app seems to be having trouble registering with Dialpad

## Problem

Dialpad Native App displays a message stating the app seems to be having trouble registering with Dialpad and the app is not functional.

![Dialpad Native App displays a message stating the app seems to be having trouble registering with Dialpad and the app is not functional](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dialpad-error-message-your-app-seems-to-be-having-trouble-registering-with-dialpad-image-crqn0w1q.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A38Z&se=2026-11-09T12%3A19%3A38Z&sr=c&sp=r&sig=HhILJ8nk%2B0%2B5zINhLdQCyHNlj9VOqqhsQJLQvLShDbU%3D)

## Solution

### Delete the device from the list

1. Ask the affected user to log out of and close the Dialpad app.
2. Navigate to [www.dialpad.com](http://www.dialpad.com). They should be taken to **Your Profile** settings.
3. Scroll down and click on **Your Devices.**
4. Click the three vertical dot icons in the same row as the device with a unique name. Usually, this is the name of the computer.
5. Click **Delete device from this list.** ![Click Delete device from this list](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/dialpad-error-message-your-app-seems-to-be-having-trouble-registering-with-dialpad-image-lyzcuiiz.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A38Z&se=2026-11-09T12%3A19%3A38Z&sr=c&sp=r&sig=HhILJ8nk%2B0%2B5zINhLdQCyHNlj9VOqqhsQJLQvLShDbU%3D)
6. Ask the user to log in to the Dialpad app.