---
title: "Deactivate serial number tracking"
slug: "deactivate-serial-number-tracking"
tags: ["Area - Inventory and POs", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T04:32:16Z
published: 2026-10-15T04:32:16Z
canonical: "help.servicetitan.com/deactivate-serial-number-tracking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate serial number tracking

## Overview

Deactivate serial number tracking to remove serial numbers assigned to an item. You can deactivate serial number tracking for items you're not stocking or installing in a high volume or items that cost more to track than replace.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

---

### 

#### Who uses this feature

- Managers and purchasing managers

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Deactivate a serial number tracking

1. Go to the navigation bar and click **Pricebook**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-pricebook-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A09Z&se=2026-11-09T12%3A26%3A09Z&sr=c&sp=r&sig=%2FOpYj%2BWrOa4KzM%2BOyeuVj7UOhPCxRNdKeoZAttZwAsI%3D).
2. From the side menu, select **Materials** or **Equipment**. For example, select **Equipment**.
3. On the *Equipment* page that opens, select the item for which you want to deactivate serialization.
4. From the **Actions** dropdown, select **View/Edit Equipment**.![A cursor selecting View/Edit Equipment from the dropdown list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-serial-number-tracking-image-e0j3sgqm.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A09Z&se=2026-11-09T12%3A26%3A09Z&sr=c&sp=r&sig=%2FOpYj%2BWrOa4KzM%2BOyeuVj7UOhPCxRNdKeoZAttZwAsI%3D)
5. On the *Edit Equipment* page that opens, click the **Inventory Settings** tab.![A cursor clicking the Inventory Settings tab from the Equipment record screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-serial-number-tracking-image-fouq4zrn.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A09Z&se=2026-11-09T12%3A26%3A09Z&sr=c&sp=r&sig=%2FOpYj%2BWrOa4KzM%2BOyeuVj7UOhPCxRNdKeoZAttZwAsI%3D)
6. Click the **Serial Number Tracking** card.
7. On the *Serial Number Tracking page* that opens, click **Deactivate Serial Number Tracking**.![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/deactivate-serial-number-tracking-image-lk3gi6jr.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A09Z&se=2026-11-09T12%3A26%3A09Z&sr=c&sp=r&sig=%2FOpYj%2BWrOa4KzM%2BOyeuVj7UOhPCxRNdKeoZAttZwAsI%3D)

> [!NOTE]
> **Note:** Once you deactivate serial number tracking, serial numbers are instantly removed from the material or equipment.
8. On the verification pop-up message, click **Deactivate**.

## Want to learn more?

- See [Get started with serialized inventory](/commercial/docs/get-started-with-serialized-inventory)