---
title: "Customer Record Average work order total card FAQ"
slug: "customer-record-average-job-total-card-faq"
tags: ["Area - CRM", "Area - Jobs, Appts, Projects", "Role - Accountant", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - Owner Admin"]
updated: 2026-11-04T14:42:59Z
published: 2026-11-04T14:42:59Z
canonical: "help.servicetitan.com/customer-record-average-job-total-card-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Record Average work order total card FAQ

On the Customer Record, there is a card which will give users quick visibility into the average work order total for a given customer.

## Customer Record Summary Cards

#### Why don't we see the average work order total card on a customer record?

The card is likely not enabled in settings.

1. Navigate to **Settings > Operations > Customer.**
2. Toggle on **Average** **Work Order** **Total card.**
3. Click **Save**.

#### What is the dispatch fee threshold for?

This is the threshold set by a tenant to exclude any work orders from the Average Work Order Total card calculation if the work order does not surpass the dispatch fee threshold. The default is set to $85, unless the value has been changed by the tenant it can be expected that any work orders with a subtotal under $85 won't count toward the Average Work Order Total card.

#### How is Average Work Order Total calculated?

The card is calculated by looking at completed, active work orders for the customer where the subtotal was greater than the dispatch fee set in settings. If there are multiple work orders under a single project, it will be counted as (1) work order for the calculation.

**Example:** Invoice #1 - $500 Subtotal (Not in a project) Invoice #2 - $700 Subtotal (In project #1) Invoice #3 - $9,000 Subtotal (In project #1)

*Both Invoice #2 & #3 will be viewed as a single work order since they're in the same project.

**Calculation:**

500 (Invoice #1) + 700 (Invoice #2) + 9000 (Invoice #3) = 10200 (Sum of subtotals)

10200 (Sum of subtotals) / 2 (Total completed & active work orders) = 5100 (Average)

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)