Overview
The Step 1: Summary and Design section includes service agreement details such as the service agreement name, summary, and pdf design.
Who uses this feature
Administrators, accountants, project managers, and operations managers
Primarily benefits Commercial Service and Replacement business types, and Residential Service and Replacement business types
Applies to all trades
Things to know
You can now customize the PDF document design of your service agreements using Template Manager. We recommend that you duplicate the default document template and then make modifications to the duplicate, as the original/default template is not editable. This also helps ensure that the customized template aligns with your specific needs while preserving the integrity of the default template.
Create service agreements
Service agreements can be created in the following locations:
On a Customer Record or Location Record, click Create Agreement in the Service Agreements section.
On a Customer Record or Location Record, click More, then click Create Agreement.
Step 1: Summary and Design
In the Step 1: Summary and Design screen, review or, if needed, make changes to the:
Agreement Name: Enter a name for the agreement.
Service Agreement template: Select a service agreement template from the dropdown list.
Business Unit: Select a BU from the dropdown list.
(Optional) Account Manager: Select an employee who is responsible for the service agreement.
Coming ST-79: If your company is using ServiceTitan CRM (ST CRM) and you create the agreement from a customer or location record that has an account manager set, this field auto-fills with that value, and is skipped if the value is inactive. You can still change it manually, if needed.
Note: ServiceTitan CRM is currently in Early Access and is subject to change. If you want to enable this feature for your account, reach out to your customer success manager (CSM) for details.
(Optional) Sold By: Select an employee who sold the service agreement.
(Optional) Tags: Select a tag from the dropdown list.
Tip: Use tags to support internal coordination. For example, you might add a tag such as Needs Review to indicate that an agreement requires attention or action from your team. Tags allow you to filter and organize agreements in the Follow Up > Service Agreements to quickly identify items that require review or follow-up.
Select a Document Template Design: This is the document template that will be used to generate the PDF for this agreement. To review the template design, click View Template. The template opens in a new window where you can review its design.
(Optional) Agreement Summary: Enter a summary of the service agreement. The summary is used to capture details that will be shared with your team internally.
When finished, click Continue to Next Step. This takes you to Step 2: Locations and Contacts.
Want to learn more?
Visit ServiceTitan Academy and enroll in Creating & Managing Service Agreements
See Create document template for service agreements with Template Manager