---
title: "Costs don’t populate after a pricebook import"
slug: "costs-don-t-populate-after-a-pricebook-import"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:32:44Z
published: 2026-10-16T02:32:44Z
canonical: "help.servicetitan.com/costs-don-t-populate-after-a-pricebook-import"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Costs don’t populate after a pricebook import

## Problem

After importing your pricebook, equipment costs do not populate even though the **Cost** column in your spreadsheet contains data.

## Solution

ServiceTitan uses vendor-based pricing. If you only update the **Cost** column in the spreadsheet, the system doesn't apply those values. The costs must also be reflected in the **Vendor Price** column for the primary vendor assigned to each item.

Update both the **Cost** column and the **Vendor Price** column to ensure the new costs apply correctly.

> [!TIP]
> **Tip:** Identify which vendor is set as the primary vendor for the item, then update that vendor's price column.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Update the pricebook file

1. Open your pricebook import file.
2. Locate the vendor price column, for example, **Default Replenishment Vendor [Vendor] Price,** and add the costs for each item.

> [!TIP]
> **Tip:** Copy the values from the Cost column and paste them into the vendor price column.

![Spreadsheet showing default replenishment vendor prices and primary vendor information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/costs-dont-populate-after-a-pricebook-import-image-nmupt7tr.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A11Z&se=2026-11-09T12%3A30%3A11Z&sr=c&sp=r&sig=diuasqTVmP99O6uJaE9Jdlsg%2FuPN37FjzTUTE7T%2BJEk%3D)
3. Save the updated file.
4. [Import](/commercial/docs/import-and-export-your-pricebook-1#import-your-pricebook) the file into ServiceTitan.
5. Verify that the equipment costs now display correctly.