Configuring Non-Commissionable Tasks in Technician Payroll Settings

Problem

The administrator wants to mark certain tasks as non-commissionable in the Technician Payroll Settings. They want to exclude these tasks from the technician's commissionable base so that they don't get paid commission on them.

Solution

Note: Depending on your account's configuration, you might see one or more of the following:
Items and Pricing instead of Pricebook.
Customer instead of Homeowner.
Procurement instead of Inventory.
The names are different, but everything works the same way. For more, see Commercial Personalization Platform - FAQ.

Go to Pricebook in the main navigation menu.
Create the new tasks as Materials or Equipment.
Select Deduct as job cost in the Details section.
Create a pay rule that takes the pay calculation based on the Commissionable Base. Because these items would be deducted from the commissionable base, they would not count towards the technician's pay calculation.
Repeat these steps for any other tasks that you want to mark as non-commissionable.

By following these steps, you should now be able to mark specific tasks in ServiceTitan as non-commissionable, so that they are excluded from the technician's commissionable base in payroll calculations.