Overview
For multi-day work orders, capture the customer's digital signature for each appointment to acknowledge the work performed that day. This ensures a clear record of progress and approval for every visit.
Tip: If the video doesn't play in full screen, tap More
then Fit Screen
.
Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration is required to use this feature. Please contact your office for details.
Things to know
The Customer Acknowledgement option is only available for multi-day work orders.
You can capture customer signatures when offline. Your changes will automatically sync when you regain connectivity.
Any technician assigned to the appointment can collect the signature.
Your office may require a customer acknowledgement signature for work orders. If so, the Field Mobile App indicates this, and you'll be prevented from closing out the work order until you capture their signature.
Capture appointment signature for work performed in the Field Mobile App
Open the work order and tap the Work Order tab.
Scroll to the Customer Acknowledgement section and tap Sign.
On the screen that opens, tap Sign here to capture the customer's signature.
When finished, tap Save Signature.
