---
title: "Create a recall work order from an existing work order"
slug: "book-a-recall-job-from-an-existing-job"
tags: ["Area - Jobs, Appts, Projects", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch"]
updated: 2026-11-04T21:12:42Z
published: 2026-11-04T21:12:42Z
canonical: "help.servicetitan.com/book-a-recall-job-from-an-existing-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a recall work order from an existing work order

## 

## Overview

If a technician completes a work order but the problem that the customer had persists, you can create a recall work order (sometimes called a callback work order). A recall work order means the technician is essentially redoing the same work order and working on the same issue as in the original work order.

## 

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#### Who uses this feature

- Dispatchers and CSRs
- Applies to all business types
- Applies to all trades

## Things to know

- You can only recall work orders that have been marked as completed. To make changes to an upcoming work order, see [Reschedule a work order](/commercial/docs/reschedule-a-job-1).
- You can tell that a work order is a recall from the *R* next to the bill-to name.
- Because additional sales or revenue are not expected from them, recall work orders are automatically be set as N/C (No Charge) work orders.
- If you've set up recall, warranty, and lead work order guides, you can create the work order as a new work order. For more information, see [Set recall, warranty, lead work order booking guides](/commercial/docs/set-recall-warranty-and-lead-job-booking-guides).
- When creating a recall, warranty, or lead from a previous work order’s page, required custom fields and pre-populated work order summaries don’t carry over.

## Create a recall work order

1. Find and select the completed work order from which you want to create a recall work order.
2. On the top right of the screen, click **Work Order** **Actions** and select **Recall** from the dropdown. ![Dropdown menu showing job actions including recall and invoice status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1793826649997.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A21Z&se=2026-11-09T12%3A21%3A21Z&sr=c&sp=r&sig=p9gUHst0ioUh63RD4WOh6ZeLBzNAVTpnf2sreZ11UGc%3D)
3. On the *Recall* *Work Order* pop-up, enter the relevant information, then click **Book**.
4. The new recall work order screen opens and is marked as a Recall (*R*) for the original work order. ![Job details for plumbing service in Moreno Valley, highlighting billing information and status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1793826731337.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A21Z&se=2026-11-09T12%3A21%3A21Z&sr=c&sp=r&sig=p9gUHst0ioUh63RD4WOh6ZeLBzNAVTpnf2sreZ11UGc%3D)

> [!TIP]
> **Tip**: Click **R** next to the Bill To profile to go to the original work order screen.

## Want to learn more?

- See [Edit work order information](/commercial/docs/edit-job-information)