--- title: "Atlas in mobile: Overview" slug: "atlas-in-mobile-overview-3" tags: ["Area - ST Mobile (Legacy)", "Area - Field Mobile App (FMA)", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - Technician"] updated: 2026-11-02T19:07:53Z published: 2026-11-02T19:07:53Z canonical: "help.servicetitan.com/atlas-in-mobile-overview-3" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Atlas in mobile: Overview ## Overview Powered by [Titan Intelligence (TI)](/commercial/docs/titan-intelligence-overview), Atlas in mobile is designed to help technicians with their most time-consuming and problematic questions. Atlas in mobile provides a chatbot-like experience for technicians to help them find answers while on the Job. Use this guide to gain a high-level understanding of the Atlas in mobile and its data sources. ## --- ### #### Who uses this feature - Administrators and technicians - Applies to all business types ## Things to know - **Data and privacy:** Atlas is powered by [Titan Intelligence (TI)](/commercial/docs/titan-intelligence-overview). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don’t treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information. By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our [Privacy Policy](https://www.servicetitan.com/legal/privacy-policy) and may be shared with third-party service providers. - Atlas in mobile is enabled by default for all technician roles. To manage this setting, go to **Settings > People > Technicians > Permissions** and select the *Enable Atlas in Mobile for Technician* permission. - Atlas in mobile is only available in a live ServiceTitan Mobile account; it is not accessible in the [Next environment](/commercial/docs/use-servicetitan-next-1). - Technicians can access Atlas from both the ServiceTitan Mobile and the ServiceTitan Field Mobile App. - Atlas is not currently available in the [Inventory Mobile App](/v1/docs/inventory-mobile-app). - The *Troubleshooting* and *Equipment Information* modules are available in Field Pro. To learn more, see [Field Pro](/commercial/docs/field-pro-home). ## Information in ServiceTitan After technicians launch Atlas in mobile, they need to select **Information in ServiceTitan** module. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/atlas-in-mobile_-overview-image-yspim9lr.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A09%3A37Z&se=2026-11-09T12%3A09%3A37Z&sr=c&sp=r&sig=fbFt3vftyPuk%2Bo7XUAK2zDZ0ZiJ6O2UQa%2FqdfpilFsk%3D) Technicians can use this module to find customer history, previous work orders completed, estimates and pricing, inventory availability, equipment details, and more. Atlas pulls this information directly from your ServiceTitan account, using data sources such as: - Customer and Location Records - Work order and Invoice history - Estimates - Memberships and service agreements - Pricebook and inventory - Installed equipment ## Current data coverage Our data coverage expands weekly and monthly. Below is the current coverage for Atlas, highlighting the questions we can answer: - **Customer Information** - Summary stats, contact information, previous and future work order history, and more. - **Location Information** - Summary stats, contact information, previous and future work order history, and more. - **Current** **Work Order** **Information** - Booking information, summary, tags, appointments, project info, Call info, Lead info, invoice, notes, and more. - **(Installed) Equipment Information** - Summary stats for location, detailed info for each equipment record like model, manufacturer, installed on, and last serviced date. - **Work Order History** - Summary stats. For example, the total work orders completed in the last 12 months for customer and location. - Detailed work order information for the last 5 work orders completed at that location. - Detailed work order information for the last 5 work orders completed at that customer. - **Invoice History** - Summary stats. For example, the total revenue for the last 12 months for that customer and location, maximum sold invoice, and more. - Detailed invoice information for the last 5 invoices at that location. - Detailed invoice information for the last 5 invoices at that customer. - **Estimates** - Summary stats. For example the total number of open, dismissed, and Sold estimates and more. - Detailed Estimate information for the most recent sold, open, and dismissed estimates for that location and customer. - **Future/Scheduled** **Work Orders** - Detailed work order information for the next 5 work orders scheduled at that location. - Detailed work order information for the next 5 work orders scheduled at that customer. - **Memberships** - Summary information for location and customer. - Detailed information for any active memberships. - **Service Agreements** - Summary information for location and customer. - Detailed information for any active service agreements. The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's iOS and Android app for technicians to manage their schedule, job details, invoices, photos, and payments in the field. **What it does:** Keeps technicians connected to the office in real time — eliminating paper, reducing back-office data entry, and enabling on-site payments. **Also called:** Field app, Tech app **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The finalized billing document sent to a customer after work is completed, generated from job records in ServiceTitan. **What it does:** Records all work performed and charges for accurate payment collection, financial reporting, and accounting integration. **Also called:** Bill, Work order invoice **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's product and service catalog where all items, tasks, materials, and pricing are defined and maintained. **What it does:** Ensures pricing consistency across all technicians and CSRs and enables fast, accurate estimate and invoice generation. **Also called:** Price list, Service catalog **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A call in ServiceTitan is a phone call that is usually received by the system or occasionally added manually. The call can lead to a job being booked. For more, see Understanding call classifications. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A prospective customer or job who presents a revenue-generating opportunity. In ServiceTitan, a Lead is an incoming call that lasts at least 60 seconds or is assigned the call reason, Is Lead. There are several types of Leads that you can use to report on different aspects of your business. For more, see Leads. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A sales tech sells an estimate. -or- A service, maintenance, or install tech sells an estimate. -or- A CSR sells an estimate over the phone. Let's say the estimate total is below the sold threshold (the customer wants to schedule the work, but hasn't fully decided). [Learn more →](https://help.servicetitan.com/docs/understanding-estimates-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A formal price quote presented to a customer before work begins, created from Pricebook items in ServiceTitan. **What it does:** Gives customers a transparent breakdown of costs and enables the business to track conversion from estimate to sold job. **Also called:** Quote, Proposal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)