--- title: "Atlas in mobile Home" slug: "atlas-in-mobile-home" tags: ["Area - ST Mobile (Legacy)", "Area - Field Mobile App (FMA)", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - Technician"] updated: 2026-11-03T19:26:25Z published: 2026-11-03T19:26:25Z canonical: "help.servicetitan.com/atlas-in-mobile-home" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Atlas in mobile Home Core Product # **Atlas in Mobile** Powered by Titan Intelligence, Atlas is an AI agent that gives technicians instant answers in the field — from estimates to equipment records — without the phone calls or time-consuming searches. [**New to Atlas in Mobile? Start here**](/commercial/docs/atlas-in-mobile-home#setup)[**Jump to key workflows**](/commercial/docs/atlas-in-mobile-home#key-workflows) [Embedded content](https://fast.wistia.net/embed/iframe/74bmdgr8v4?web_component=true&seo=true&videoFoam=false) **Product overview** **See Atlas in Mobile in action** Watch how technicians use Atlas to get instant answers from ServiceTitan records — right from the work order, without calling the office. --- ## **Setup** Atlas in Mobile is available right away from any work order — no configuration needed in the office or on the device. Just open a work order and tap Ask Atlas to get started. **Setup checklist** [**Review the Titan Intelligence overview**](/commercial/docs/titan-intelligence-overview) Learn how TI powers Atlas and what data and privacy practices apply before your technicians start using it. [**Confirm the Atlas permission is enabled**](/commercial/docs/set-permissions-for-an-employee-or-technician-role) The *Enable Atlas in Mobile for Technician* permission is on by default for all technician roles. Verify it's active if technicians can't see the Ask Atlas button. [**Use Atlas in Mobile**](/commercial/docs/use-atlas-in-mobile) Open any work order in ServiceTitan Mobile or the Field Mobile App, tap Ask Atlas, and select the *Information in ServiceTitan* module to start asking questions. **No setup required** Atlas in Mobile is available on all accounts with no additional configuration needed. Technicians can start using it immediately from any work order. **Compatible apps** Available on both [**ServiceTitan Mobile (Legacy)**](/commercial/docs/servicetitan-mobile-legacy-home) and the [**Field Mobile App**](/commercial/docs/field-mobile-app-home-1). **Data and Privacy** Atlas is powered by Titan Intelligence (TI). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don't treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information. By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our [Privacy Policy](https://help.servicetitan.com/commercial/docs/atlas-home#data-and-privacy) and may be shared with third-party service providers. --- ## **Key workflows** Core workflows for using Atlas in Mobile on the work order. **How it works** Getting started with Atlas on a work order. [Atlas in mobile overview](/commercial/docs/atlas-in-mobile-overview-1) ![ServiceTitan and Field Mobile App interfaces showing job details and options to ask Atlas.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/atlas-in-mobile-image-khjuwvtd.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A09Z&se=2026-11-09T12%3A10%3A09Z&sr=c&sp=r&sig=NC2FeLp%2B%2B0gOp9ZZ0obLdXQiN4mIfYkyXk5Dw9fycNQ%3D) **Find information with Atlas in Mobile** Access customer history, work order data, invoices, equipment, memberships, and more — all from ServiceTitan records. [Use Atlas in mobile](/commercial/docs/use-atlas-in-mobile) --- ## **Troubleshooting & FAQ** Quick solutions to common issues and answers to frequently asked questions. **Frequently Asked Questions** Common questions about Atlas in Mobile. If you have feedback on answers Atlas provides, tap **Thumbs Up**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-thumb-up.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A09Z&se=2026-11-09T12%3A10%3A09Z&sr=c&sp=r&sig=NC2FeLp%2B%2B0gOp9ZZ0obLdXQiN4mIfYkyXk5Dw9fycNQ%3D) or **Thumbs Down**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-thumb-down.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A09Z&se=2026-11-09T12%3A10%3A09Z&sr=c&sp=r&sig=NC2FeLp%2B%2B0gOp9ZZ0obLdXQiN4mIfYkyXk5Dw9fycNQ%3D) within the app and follow the prompts to submit your feedback. ****How can I be sure that the answer is correct?**** Titan Intelligence (TI) delivers highly accurate answers, tested across thousands of real-world questions with over 85% accuracy. It continuously improves based on real technician feedback. If something looks off, tap **Thumbs Down**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-thumb-down.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A10%3A09Z&se=2026-11-09T12%3A10%3A09Z&sr=c&sp=r&sig=NC2FeLp%2B%2B0gOp9ZZ0obLdXQiN4mIfYkyXk5Dw9fycNQ%3D) to help improve future responses. ****Why doesn't the Ask Atlas button appear on a work order?**** The *Enable Atlas in Mobile for Technician* permission is required to see and use the Ask Atlas button on work orders. If you don't see it and want to have it enabled, contact the account administrator on your team. ****Why aren't the Equipment Information and Troubleshooting options available?**** The *Equipment Information* and *Troubleshooting* modules are only available with [Field Pro](/commercial/docs/field-pro-home). ****Why do I see an error message when trying to open Atlas in Mobile?**** This can happen if the device has restrictions that block browser access, often set by security settings or management tools. To resolve this, please contact the account administrator on your team. --- ## **Related workflows** Explore neighboring areas of ServiceTitan that connect with Atlas in Mobile. **Titan Intelligence** The AI engine powering Atlas — learn how TI works across ServiceTitan. [**Explore**](/commercial/docs/titan-intelligence-overview) **Field Pro** Unlocks the Equipment Information and Troubleshooting modules in Atlas. [**Explore**](/commercial/docs/field-pro-home) **ServiceTitan Mobile** The mobile app technicians use to access work orders, where Atlas is available. [**Explore**](/commercial/docs/servicetitan-mobile-legacy-home) **Field Mobile App** The newer mobile experience that also supports Atlas in Mobile for technicians. [**Explore**](/commercial/docs/field-mobile-app-home-1) In-app button that lets technicians or managers ask AI a question about a job, recording, or troubleshooting topic. **What it does:** Gives techs instant AI answers in the field without leaving the app, improving first-visit resolution. **Tags:** AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Ask Field Pro