--- title: "Atlas Home" slug: "atlas-home" tags: ["Area - ST Mobile (Legacy)", "Role - All users", "Area - Field Pro", "Area - Field Mobile App (FMA)", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"] updated: 2026-11-03T19:18:09Z published: 2026-11-03T19:18:09Z canonical: "help.servicetitan.com/atlas-home" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Atlas Home # **Atlas** Atlas is your team's AI sidekick — a conversational interface built into ServiceTitan that helps technicians, managers, and office staff get answers quickly, automate workflows, and stay focused on the work that matters. [**New to Atlas? Start here**](/commercial/docs/atlas-home#key-workflows) [**Jump to key workflows**](/commercial/docs/atlas-home#key-workflows) ![Atlas in the Help Center, the ServiceTitan web app, and the mobile app, answering questions about equipment, work orders, and team performance](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/atlas-image-timrtv5f.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A56%3A27Z&se=2026-11-09T11%3A56%3A27Z&sr=c&sp=r&sig=PUy8L%2F%2BIEYcWwrH07i8zJEr7IyyLBLsk55pieHoO3%2Bk%3D) **Product overview** **See Atlas in action** The Atlas interface in ServiceTitan, showing how technicians and office staff can type plain-language requests to look up work order details, customer history, and more — right inside the platform. Atlas is available across multiple ServiceTitan products. Most integrations have their own enablement path. In Settings > Atlas > Access & Capabilities, administrators control which Atlas capabilities each employee gets. ServiceTitan assigns personas automatically from each employee's company position. Atlas is powered by Titan Intelligence (TI) and designed for technicians, CSR managers, accountants, owners, and operators. Atlas is a Core product available to all ServiceTitan customers. Some features — such as Atlas in Field Pro — require a Field Pro subscription, and the Atlas mobile app requires ServiceTitan Max. --- ## **Data and privacy** Atlas is powered by Titan Intelligence (TI). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don't treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information. By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our [**Privacy Policy**](https://www.servicetitan.com/legal/privacy-policy) and may be shared with third-party service providers. --- ## **Key workflows** Explore how Atlas is used across ServiceTitan products and teams. [**Atlas in mobile**](/commercial/docs/atlas-home#wf-atlas-in-mobile) [**Atlas in support**](/commercial/docs/atlas-home#wf-atlas-in-support) [**Atlas in Field Pro**](/commercial/docs/atlas-home#wf-atlas-in-field-pro) [**Atlas in Adaptive Capacity**](/commercial/docs/atlas-home#wf-atlas-adaptive-capacity) [**Private Preview**](/commercial/docs/atlas-home#wf-private-preview) ### **Atlas in mobile** Help technicians look up work order details and customer history in natural language, right from the field. [Atlas in mobile](/commercial/docs/atlas-in-mobile-home) ### **Atlas in support** Get answers about ServiceTitan features and resolve issues without leaving the platform. [Use the Help Center](/commercial/docs/use-the-help-center) ### **Atlas in Field Pro** Access equipment knowledge, troubleshooting guides, calculators, diagnostics, and replacement parts from the field. [Enable Atlas in Field Pro for technicians](/commercial/docs/enable-atlas-in-field-pro-for-technicians-2) [Use Atlas for equipment information with Field Pro in mobile](/commercial/docs/use-atlas-for-equipment-information-with-field-pro-in-mobile) [Use Atlas for troubleshooting with Field Pro in mobile](/commercial/docs/use-atlas-for-troubleshooting-with-field-pro-in-mobile) [Use Atlas for calculators and diagnostic tests with Field Pro in mobile](/commercial/docs/use-atlas-for-calculators-and-diagnostic-tests-with-field-pro-in-mobile) [Use Atlas to find replacement parts with Field Pro in mobile](/commercial/docs/use-atlas-to-find-replacement-parts-with-field-pro-in-mobile) ### **Atlas in Adaptive Capacity Strategic Rules** Create and update capacity planning rules using plain language, without manual calculations. [Use Atlas in Adaptive Capacity Strategic Rules](/commercial/docs/use-atlas-in-adaptive-capacity-strategic-rules-1) ### **Private Preview** Atlas is actively expanding. These features are available to select accounts only — [**join the waitlist**](https://airtable.com/appO7Qpe4sB2oXUxc/pagUoOCii6OPMWPZd/form) to request access. [Atlas in Accounting — reviews invoices for missing information and anomalies](/commercial/docs/accounting-home) [Atlas in Marketing Pro — flags missed revenue opportunities and launches targeted campaigns](/commercial/docs/marketing-pro-home) [Atlas in Contact Center Pro — surfaces call center insights and highlights high-priority calls](/commercial/docs/contact-center-pro-home) [Atlas in Field Pro Sales Coach — answers sales questions from technician recording transcripts](/commercial/docs/field-pro-home) Atlas mobile app — a separate app for business owners and leadership to ask how the business is performing and see key metrics from a phone. Requires ServiceTitan Max; contact your ServiceTitan account team to register interest. --- ## **Troubleshooting & FAQ** Quick solutions to common issues and answers to frequently asked questions. **Frequently Asked Questions** Common questions about Atlas and how it works within ServiceTitan. ****What's the difference between Atlas and Titan Intelligence (TI)?**** **Titan Intelligence (TI)** is AI for the trades and is only available in ServiceTitan. It powers insights, predictions, and specialized agents that can understand your business and take action. **Atlas** is part of TI and is the interface — the conversational sidekick you use to talk to ServiceTitan in plain language. Think of TI as the engine and Atlas as the interface you interact with. ****Where can I use Atlas today?**** Atlas is available in multiple parts of ServiceTitan today: • **Mobile:** Technicians can ask questions about work orders and customers in natural language. • **Field Pro:** Atlas provides equipment documents, troubleshooting guidance, calculators, and replacement parts lookup. • **Help Center:** Atlas powers the support chatbot to answer questions and guide you through ServiceTitan features. • **Adaptive Capacity Strategic Rules:** Create and update capacity planning rules using plain language. • **Atlas mobile app:** Business owners and leadership can ask how the business is performing and check key metrics from their phone. This is a separate app, in early access for companies on ServiceTitan Max. • **Settings:** Administrators assign each employee an Atlas persona, which sets their Atlas capabilities. ****Which ServiceTitan apps have Atlas?**** Atlas in mobile and Atlas in Field Pro are both available in the [ServiceTitan Mobile (Legacy)](/commercial/docs/servicetitan-mobile-legacy-home) app and the [ServiceTitan Field Mobile App](/commercial/docs/field-mobile-app-home-1). Both are for technicians working a work order — they answer questions about the customer, the work order, and the equipment in front of them. The Atlas mobile app is a different product. It is its own app that you download to your phone and sign in to with your existing ServiceTitan username and password, and it is built for business owners and leadership to check how the business is performing. It does not replace Atlas in the field apps, and turning one on does not turn on the other. ****How accurate is Atlas? Should I verify its responses?**** Atlas may generate inaccurate, incomplete, or outdated responses. We recommend reviewing Atlas suggestions and outputs to ensure they align with your business needs and processes before taking action. Do not treat responses as professional advice. Avoid sharing sensitive information in your conversations. ****How is my data handled when I use Atlas?**** Your conversations with Atlas may be stored to improve the service. Data is handled in accordance with the [ServiceTitan Privacy Policy](https://www.servicetitan.com/legal/privacy-policy) and may be shared with third-party service providers. By using Atlas, you agree to use the feature responsibly. ****How do I access the Private Preview features?**** Private Preview features — including Atlas in Accounting, Marketing Pro, Contact Center Pro, and Field Pro Sales Coach — are available to select accounts only. To request access for your account, [join the waitlist here](https://airtable.com/appO7Qpe4sB2oXUxc/pagUoOCii6OPMWPZd/form). The Atlas mobile app is also in Private Preview and requires ServiceTitan Max. To register interest, contact your ServiceTitan account team. These features are subject to change. ****How do I control which Atlas capabilities each employee gets?**** An Atlas persona sets which Atlas capabilities an employee gets, and an employee can hold more than one. An accountant gets an Atlas shaped around accounting. A field technician gets one shaped around field work. ServiceTitan assigns personas automatically from each employee's company position, and administrators change them in **Settings > Atlas > Access & Capabilities**. This feature is in Private Preview and available to select accounts. For more, see Assign Atlas personas and manage access (coming soon). --- ## **Related workflows** Explore ServiceTitan products and features that connect with Atlas. **Field Pro** Atlas in Field Pro is powered by the Field Pro product — equipment knowledge and troubleshooting guidance require a Field Pro subscription. [**Explore**](/commercial/docs/field-pro-home) **Titan Intelligence** Atlas is part of Titan Intelligence — the AI engine powering insights, predictions, and automated workflows across ServiceTitan. [**Explore**](/commercial/docs/titan-intelligence-overview) **Contact Center Pro** Atlas in Contact Center Pro (Private Preview) surfaces call center insights and highlights high-priority calls for faster response. [**Explore**](/commercial/docs/contact-center-pro-home) **Marketing Pro** Atlas in Marketing Pro (Private Preview) flags missed revenue opportunities and helps launch the right campaigns with AI-written copy. [**Explore**](/commercial/docs/marketing-pro-home) ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules. **What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments. **Where to find it:** Settings › Adaptive Capacity. **Also called:** Live booking availability, Real-time capacity **Tags:** Scheduling Pro, AI-Powered [Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP