---
title: "Adding an extension to a user in Dialpad"
slug: "adding-an-extension-to-a-user-in-dialpad"
tags: ["Area - Phones Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:23:46Z
published: 2026-10-16T02:23:46Z
canonical: "help.servicetitan.com/adding-an-extension-to-a-user-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding an extension to a user in Dialpad

## Problem

You want to implement Extensions within your Dialpad to make intercompany dialing easier, but you can't find out where Extensions can be set up within Dialpad.

## Solution

### Adding an extension to a user in Dialpad

1. From Dialpad, click **Admin Settings**, then click **Users.** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adding-an-extension-to-a-user-in-dialpad-image-7by30z2e.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adding-an-extension-to-a-user-in-dialpad-image-f5ru8kb8.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
2. On the **Users** page, locate the user you wish to add the extension to. Click on **Options** to the right of this person's name, then click into the **Calling** section, before finally clicking **Add extension.** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adding-an-extension-to-a-user-in-dialpad-image-w9a8245k.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)
3. An **Edit Extension** box will appear, where you will be prompted to enter an extension number, with a limit of 5 digits. Enter your preferred extension, then hit **Save**.![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adding-an-extension-to-a-user-in-dialpad-image-c4xhy30x.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)