--- title: "Add OEM services in Pricebook Pro" slug: "add-oem-services-in-pricebook-pro" tags: ["Area - Pricebook Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"] updated: 2026-10-16T02:41:03Z published: 2026-10-16T02:41:03Z canonical: "help.servicetitan.com/add-oem-services-in-pricebook-pro" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Add OEM services in Pricebook Pro ## Overview Use original equipment manufacturer (OEM) service items to account for the price variability of OEM parts for the same service. For example, a furnace blower can vary in cost by several hundred dollars depending on the OEM, but the labor and material costs are the same. In ServiceTitan Pricebook Pro, OEM service items include only sold hours and non-OEM parts and materials. You add the OEM part as a sub-item of the service item so customers only see the total price of the service on invoices and estimates, protecting your labor rates and material markups. > [!NOTE] > **Note:** Depending on your account's configuration, you might see one or more of the following: > > - *Items and Pricing* instead of *Pricebook*. > - *Customer* instead of *Homeowner*. > - *Procurement* instead of *Inventory*. > > The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq). --- ### #### Who uses this feature - Technicians #### Feature configuration - [Office setup](/commercial/docs/pricebook-pro-home) are required to use this feature. Please contact your office for details. ## Things to know - OEM services are exclusive to ServiceTitan Pricebook Pro. Before starting, make sure to add the OEM service items and no-labor custom repair items you need from ServiceTitan Pricebook Pro to your pricebook. For more, see [Add items with Pricebook Connect](/commercial/docs/pricebook-pro-onboarding-part-3-add-provider-catalog-items#add-catalog-items-to-your-pricebook). - To include the OEM part price with the OEM service item price on an Invoice or Estimate, add a no-labor custom repair item from your pricebook as a sub-item that matches the cost of the OEM part. For more, see [Use custom repairs with Pricebook Pro](/commercial/docs/use-custom-repairs-with-pricebook-pro). - Sub-items do not appear on customer invoices or estimates but are visible to office employees and technicians. This allows you to include the OEM part price with the service price without revealing proprietary pricing information to customers. Sub-items are only available in ServiceTitan Mobile. - If you create a purchase order (PO) for OEM parts, remove the cost of the generic equivalents from the invoice. This prevents inaccuracies in Job Costing reports. ## Add an OEM service item to an invoice or estimate Before you add an OEM service item to an invoice or estimate, make sure you have the cost of the OEM part available. > [!NOTE] > **Note:** Follow this workflow when building estimates with OEM service items. To add an OEM service item in ServiceTitan Mobile: 1. From the dashboard, tap **VIEW CURRENT JOB**. 2. Tap **INVOICE**. 3. Tap **+ Add Item**. 4. Find the OEM service item in your pricebook and tap ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add-circle-outline.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A41Z&se=2026-11-09T12%3A19%3A41Z&sr=c&sp=r&sig=5e0KEOaww%2BKws2pPWAmOc62gP2yQlR4ayAq9i34mRvg%3D) to add it to the invoice. > [!TIP] > **Tip:** Enter *OEM* in the search bar to find all OEM services. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-oem-services-in-pricebook-pro-image-lcn47ppz.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A41Z&se=2026-11-09T12%3A19%3A41Z&sr=c&sp=r&sig=5e0KEOaww%2BKws2pPWAmOc62gP2yQlR4ayAq9i34mRvg%3D) 5. Tap **Done**. 6. On the invoice, tap the item you just added. The *Edit details* screen opens. 7. Tap **+ Sub-Item**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-oem-services-in-pricebook-pro-image-1ullvgd6.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A41Z&se=2026-11-09T12%3A19%3A41Z&sr=c&sp=r&sig=5e0KEOaww%2BKws2pPWAmOc62gP2yQlR4ayAq9i34mRvg%3D) 8. Go to **ServiceTitan Pricebook** >**Plumbing** or **HVAC** > **Custom Repairs** > **1 Hour of Labor** > **No Labor**. 9. Tap the custom repair service item whose code number matches the cost of the OEM part. For example, if a blower costs $400, tap **Custom HVAC Repair (CHR-0.00.0400)**. > [!NOTE] > **Note:** The item price may be different from the repair code. Any appropriate markups are automatically added to the custom repair item price. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-oem-services-in-pricebook-pro-image-zl0erf52.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A41Z&se=2026-11-09T12%3A19%3A41Z&sr=c&sp=r&sig=5e0KEOaww%2BKws2pPWAmOc62gP2yQlR4ayAq9i34mRvg%3D) 10. Tap **DONE**. 11. Tap **SAVE**. The updated OEM service item price includes the price of the OEM part. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-oem-services-in-pricebook-pro-image-i7abo9yo.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A19%3A41Z&se=2026-11-09T12%3A19%3A41Z&sr=c&sp=r&sig=5e0KEOaww%2BKws2pPWAmOc62gP2yQlR4ayAq9i34mRvg%3D) ## Want to learn more? - Visit ServiceTitan Academy to enroll in [HVAC OEM Repairs](https://servicetitan.docebosaas.com/academy/learn/courses/375/HVAC-OEM-Repairs) - See [Add items and sub-items in ServiceTitan Mobile](/commercial/docs/add-items-and-sub-items-in-servicetitan-mobile) The finalized billing document sent to a customer after work is completed, generated from job records in ServiceTitan. **What it does:** Records all work performed and charges for accurate payment collection, financial reporting, and accounting integration. **Also called:** Bill, Work order invoice **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A formal price quote presented to a customer before work begins, created from Pricebook items in ServiceTitan. **What it does:** Gives customers a transparent breakdown of costs and enables the business to track conversion from estimate to sold job. **Also called:** Quote, Proposal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The calculation of actual costs (labor, materials, overhead) against revenue for each job to determine true profitability. **What it does:** Shows which job types, technicians, or BUs are truly profitable after accounting for all costs, not just top-line revenue. **Also called:** Job profitability, Cost tracking **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)