--- title: "Add media to a job with mobile phone capture in the ServiceTitan Field Mobile App" slug: "add-media-job-mobile-phone-capture-servicetitan-field-app" tags: ["Area - Field Mobile App (FMA)", "Area - Commercial", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Technician"] updated: 2026-11-02T09:24:07Z published: 2026-11-02T09:24:07Z canonical: "help.servicetitan.com/add-media-job-mobile-phone-capture-servicetitan-field-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Add media to a job with mobile phone capture in the ServiceTitan Field Mobile App Not all situations make it easy to use your primary device's camera — think attics, crawl spaces, or tight equipment rooms. Phone Capture lets you send yourself a secure link to snap or upload photos from your phone instead. Photos you add are automatically attached to the work order you're working on. --- ### #### Who uses this feature - Technicians - Applies to all business types - Applies to all trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - The *Enable Phone Capture* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - Technicians must have a mobile phone number assigned to them in **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D) **> People > Technicians**. The Phone Capture link is sent by text message to that number. - Photos and videos added with Phone Capture are added to the work order, the same as any other upload. - Media can be added to completed work orders where no media previously existed. For more on completed-job workflows, see [Add estimates, notes, and more to completed jobs in the ServiceTitan Field Mobile App](/commercial/docs/add-estimates-notes-and-more-to-completed-jobs-in-fma). ## Best practices - Use Phone Capture when your primary device's camera is hard to access — like attics, crawl spaces, or tight equipment rooms — instead of stopping work to switch devices. - If you don't have a company-issued phone, Phone Capture lets you use your personal phone to add extra work order photos without installing or logging into the Field Mobile App on that device. ## Add photos and videos to a work order with Phone Capture 1. Open your current work order and tap **Add** at the bottom. ![Work order app displays scheduled appointment details, instructions, and Add and Dispatch controls.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1793611363244.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D) 2. On the screen that opens, you can: - **Take Photo or Video**: Opens your camera so you can capture a new photo or video and add it directly to the work order. - **Upload Photo or Video**: Opens your device's photo library so you can select an existing photo or video to add to the work order. - **Upload File**: Lets you select a file, such as a PDF or document, from your device to add to the work order. - **Phone Capture**: Sends a secure link to your phone by text message, so you can capture or upload photos and videos from your phone instead of your current device. 3. If you tap **Phone Capture**, tap the link you receive in a text message on your phone. ![Job details including schedule, summary, and special instructions for customer confirmation.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Working(1).png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D) Phone Capture opens in your phone's browser. 4. Tap **Add Photos**. ![add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile-image-33j9zo4d.png](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1786448421407.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D) 5. Take a new photo, or add one you already have: > [!TIP] > **Tip:** Tap **Expand** to preview an image before adding it. - To take a new photo, tap **Camera**, then take the photo. - To add an existing photo, tap **Files** and select the image. Each photo you add appears on the Phone Capture page, and is added to the work order automatically. ### View photos and videos added with Phone Capture 1. Open the work order and scroll to the **Work Order** **Media** section on the *Work Order* tab. 2. Tap **View all** to see all photos and videos on the work order, including any added with Phone Capture. ![Work order screen shows location, customer details, no measurements, and rooftop equipment media with View All option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Work%20order%20tab%20update-2.png?sv=2026-02-06&spr=https&st=2026-11-09T10%3A57%3A37Z&se=2026-11-09T11%3A57%3A37Z&sr=c&sp=r&sig=Nnw2RT6qIJRB98Fwv3733sBKzoFxzusy7JdK2T3%2Bh1Y%3D) ## Want to learn more? - See [Manage photos, videos, and files in the ServiceTitan Field Mobile App](https://help.servicetitan.com/commercial/docs/manage-photos-videos-and-files-in-fma) - See [Add media to a job with mobile phone capture in ServiceTitan Mobile](https://help.servicetitan.com/how-to/phone-capture)