Troubleshooting
Role: Administrator · Office Admin · Accountant · BookkeeperArea: Counter Sales, Point of Sale (POS) · All versions
What you're seeing
When you try to create a Counter Sale Invoice from the customer screen, a window opens with a Location field, but the field is empty. With no location to select, you can't create the invoice.
Why this happens
There is 1 common reason.
Reason 1
The employee isn't assigned to a POS location.
Employees must be assigned to a POS location before they can create Counter Sale Invoices or POS invoices. If the employee isn't assigned to any POS location, the Location field has nothing to show, so the invoice can't be created.
How to fix it
Note: Before you start, you need access to Settings > Invoicing > POS Locations to edit POS locations. If you don't have it, contact your admin.
1Assign the employee to the POS location
On the navigation bar, go to Settings > Invoicing > POS Locations.
Locate the POS location and click the More icon.
From the dropdown, select Edit.
On the Edit POS Location screen, add employees in the Assign Users field.
Click Save.
Repeat steps 2–5 for any additional POS locations.
✓ Done · The assigned employee can now select the POS location and create Counter Sale Invoices.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The employee name and the POS location they should be assigned to
Confirmation that the employee was added in the Assign Users field and saved
A screenshot of the empty Location field on the Counter Sale Invoice window
Which steps from this article you already tried
Want to learn more?
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