---
title: "Add and manage work order type groups for Adaptive Capacity"
slug: "add-and-manage-job-type-groups-for-adaptive-capacity"
tags: ["Area - Settings", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T03:25:15Z
published: 2026-10-15T03:25:15Z
canonical: "help.servicetitan.com/add-and-manage-job-type-groups-for-adaptive-capacity"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add and manage job type groups for Adaptive Capacity

## Overview

You can combine multiple job types into a job type group. This allows you to view capacity by job type group in [Capacity Reporting](/commercial/docs/use-advanced-mode-in-adaptive-capacity-reporting-to-plan-your-week) and set [strategic Capacity Rules](/commercial/docs/optimize-adaptive-capacity-configure-strategic-rules) based on these groups.

---

### 

#### Who uses this feature

- Administrators, managers, and owners
- Primarily benefits Residential Service and Commercial Service business types

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
- The *Access settings* permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- Creating job type groups allows you to organize Capacity Reporting in a different way and create strategic rules that apply to groups of job types.

## Best practices

- If you're not sure where to start, try dividing your job types into a *High Margin* group and a *Low Margin* group.

## Use cases

- A dispatch manager needs to assess capacity across categories of job types, such as high-value services, regular services, membership maintenance, and regular maintenance. Each category contains several specific job types. In this scenario, create job type groups for each category to more easily analyze the information in Capacity Reporting. This also makes it easier to create job-type specific rules.

## Create a business unit group for Adaptive Capacity

1. Go to the top toolbar and click **Settings ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADIAAAAyCAYAAAAeP4ixAAAERUlEQVR4AeyZjZFMQRDHjwjIgAyIABEgAmRABIgAESACRIAMZEAGZED/rrZf9ftvT7/eNVd1dbVq+rqnv3s+et6W62dX5N+pkMu2kacdKXbkr8k6YGrzxmlH5q3lHE+zd+ROSOuH0bcFftncxy0nZuDZhdwPSVEIiUf4FuSPAv3f5OxCHoaMvgTaye9OGH5iMG10C3nfjKg7omZxR+IxVL04b8XuFPLTvD41oKVCG7k3XhkHuaFlcKSWyY5QHjajRL+aDXJi/za6HFuFcCEBdwKNcwqCvmEC5i8NHztIFB/uj6SZx90lDvJhjK1CSDgzxikygqr8rTFuGozGNRO8MNDh/khaZcyRg1OoCmGlohGtNJ7xKIN+bX88yT9GV4Ni0X1WKBFLF2TY6apC4tnlbAMPLDAJkIiRy4DHPVkYTeKD6WFraBm+IMRiQYjrwk9OKB4VEovAht0AO3A0SIBgYOcfi/HhvnRBNPabLMiokHisWLXMFh7bD54Bla+Yw/MsWFaIXiqK4nJn9hWPS8tRoCEAtNNj/ZBDjKU5nmWFsJXxXOIAQ91y+CMgcYDLSUEA7RQ/tNaRnfJZffxEPrmRY+SlhaCAIvcA2oG3gkR8rtjnJEriPs8wOhk/8ihA78NjUyA3Q+uR7Yhr0Jm0/XE0qiQqmft1TKJOK8aPLgYN4bMq+rwqBB3aHw7YTuYVUGQlVxmJAsrXOQtKDspfzbcKceW7ThRYW3ahuog6Nu8W7YLoFtL5Uu3oaCo0AOXpvLXT3ULU+aWbdwvh195W8tWDNrLt+O3oDNuvBuYxU57Oqw9A1fV5x0ZbsNuu8NaO0FVohZ3zT4cDVgE2Jp1uyKtODqWrqpDsVSXRqhXqu1MFr/wg0yIphqJSn6NCeMF1S3npO4mSRBpsx9xajJ3aGS84n/Q+B9OuyQ16BVkhKGrLowAeppVxMaEYEqEBkDjAq4wfoDBdifi+w09kkhs5Rl562dWQT2gSWRk2JhwNfmOQOMB30rF+yCGG1BzTQjCIqz88l6bYedBMrTUqXzEHLerceXa0EHAfwA66lWw5l4+2DGa7XfdQ7J3Rfend1Nhpyx4VQjIcBTBAogT0YHzSw3cgGBfR513sP7yiPt2SxSEWcQGXp0UgrArhcqLjwGf31vaTAMnF4G7vOC4IP7ycr5hYLFDkp8cKhaoQ5HuXCqYBl5YLnMlJThMwk2WMFsT90SQW5UBksRbxViE4JWk3oJ3SWgkKHzlz7feu38E0Fny4PxJmjm+3hwZ8voe3CsGApNlSnNNO4Slw+ZFHfna8lIeNNhb34QURG9r5Ke4UguHwkiEMEL9UOeNBdE7GbzZ295yZ/ImsVuxuIdFxRX8MwnuBdnLr/09c72A8u5DY6dgRjlKEY3akVdTsQuKFpAC6V4RYSDyGrWQrpdmFVLEuVHYqpFheWmoHCheHi047cviaXazFldmRfwAAAP//8MJeqQAAAAZJREFUAwDSqsBlGPKAUwAAAABJRU5ErkJggg==)**.
2. In the side panel, go to **Operations > Job Type Groups**.
3. Click **Create Job Type Group**.
4. On the *Create Job Type Group* screen that opens:
  1. Enter a **Name** for the job type group.
  2. Click the **Job Type(s)** dropdown and select the job types you want to add to the group.
5. When finished, click **Save**.

## Want to learn more?

- See [Adaptive Capacity overview: Learn how it works](/commercial/docs/adaptive-capacity-overview-learn-how-it-works)
- See [Adaptive Capacity](/v1/docs/capacity-planning)

Configurable rules that define how many jobs or hours can be booked per technician, zone, BU, or day.

**What it does:** Prevents over-booking by enforcing booking limits that reflect real operational constraints.

**Also called:** Booking limits

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules.

**What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments.

**Where to find it:** Settings › Adaptive Capacity.

**Also called:** Live booking availability, Real-time capacity

**Tags:** Scheduling Pro, AI-Powered

[Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)