--- title: "Add a customer PO number to a work order" slug: "add-a-customer-po-number-to-a-job" tags: ["Area - Jobs, Appts, Projects", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch"] updated: 2026-11-04T20:22:26Z published: 2026-11-04T20:22:26Z canonical: "help.servicetitan.com/add-a-customer-po-number-to-a-job" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Add a customer PO number to a work order ## ## Overview Commercial and construction business types often require a customer-provided PO number to be included on invoices in order to receive payment. You can add a customer PO number on a new or existing work order using the **Customer PO #** field. The customer PO number displays on the resulting invoice tied to the work order. ## --- ### #### Who uses this feature - Administrators and CSRs - Primarily for Residential construction, Commercial service and replacement, and Commercial construction business types. - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Enable the Customer PO# field 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D). 2. In the side panel, click **Operations** > **Work Order Booking**. 3. In the *Configure Fields on* *Work Order Booking* *Screen* section, select **Customer PO #**. ![Work Order Booking settings show call linking enabled and Customer PO number selected as an additional field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 3.16.04 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D) 4. When finished, click **Save**. ## Add a customer PO number to a new work order 1. On the *Work Order Booking* screen, enter the customer, location, and work order details as you normally would when [creating a new work order](/commercial/docs/create-a-work-order). 2. Enter the customer PO number in the **Customer PO#** field. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 3.17.23 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D) 3. When finished, click **Create Work Order**. ## Add a customer PO number to an existing work order 1. [Search](/commercial/docs/use-search-in-servicetitan) and open the work order record. 2. On the *Work Order* screen, click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D). ![Work order actions toolbar highlights the Edit Work Order button above pending invoice and signature details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 3.18.52 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D) 3. On the resulting *Edit* *Work Order* screen, enter the customer PO number in the **Customer PO #** field. ![Edit Work Order form highlighting the Customer PO number field containing 00123789.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Screenshot 2026-11-04 at 3.21.05 PM.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D) 4. When finished, click **Save**. > [!NOTE] > **Note:** You can also use the **Edit** **Work Order** screen to edit the customer PO number. ## View the customer PO number on the invoice 1. [Search](/commercial/docs/use-search-in-servicetitan) and open the invoice you want to view. 2. On the *Invoice* page, click **Print** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-print.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D). This opens a PDF of the invoice. 3. The customer PO number displays on the top right corner of the invoice. ![Invoice for HVAC maintenance detailing job address and payment information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-customer-po-number-to-a-job-image-sthl53ad.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A06Z&se=2026-11-09T12%3A21%3A06Z&sr=c&sp=r&sig=1zFcIxl9EORfXtyv497AMtZGii9dy295YV2n8mQNaJ8%3D) ## Want to learn more? - See [Commercial service and replacement in ServiceTitan](/commercial) - See [Construction](/commercial/docs/construction-dashboard-project-information)